Dawonna Palmer
Atlanta,USA
Summary
Customer service professional with a solid background in financial systems and analysis. Recognized for enhancing operational efficiency through strategic collaboration and effective training development. Strong communication skills foster productive relationships across diverse teams.
Overview
19
19
years of professional experience
Work History
Financial Systems Supervisor
Fulton County Tax Commissioner's Office
Atlanta, GA
03.2023 - Current
- Managed financial system implementations for tax processing workflows.
- Analyzed tax data to ensure compliance with state regulations.
- Collaborated with departments to streamline financial reporting processes.
- Evaluated new technologies to enhance financial operations efficiency.
- Developed training materials for staff on financial software usage.
- Evaluated vendor proposals in terms of cost effectiveness while ensuring quality standards were met.
Tax Tag Clerk III
Fulton County Tax Commissioner’s Office
Atlanta, USA
10.2018 - Current
- Performs specialized fiscal duties such as investigating and resolving technical problems related to tax accounts and tax code interpretations, preparing reports from computer system data and making recommendations regarding computer system changes and improvements.
- Resolved inquiries and technical issues related to tax accounts and code interpretations, improving compliance with Tax Commissioner's procedures.
- Calculates interest amounts and/or refunds due on taxes.
- Analyzes data and performs computations to obtain proper valuation: performs intermediate mathematics and geometric calculations and applies principles of geometry in quantifying the area of properties.
- Reviews and edits tax and ownership data in tables and printouts.
- Processed incoming check payments for accurate financial tracking., prepare reports and balance accordingly, and maintain security of monetary funds.
- Balances batch mortgage company checks covering multiple payments and makes necessary adjustments, entries, and refunds.
- Prepares financial reports for decision makers.
- Prepares and presents reports for meetings and special projects.
- Compiled detailed reports using data analysis for informed decision-making. from computer systems data.
- Served as liaison between department, staff, and public, facilitating communication and enhancing service delivery.
- Coordinates and provides information to the public on tax matters.
- Monitors computer systems in assigned area and makes recommendations regarding system changes or improvements.
- Issued, collected, and processed timber tax bills.
- Supervised 5 staff members, ensuring equitable distribution of tasks to optimize team performance.
- Communicated with supervisor, employees, and taxpayers to coordinate work activities and resolve problems.
- Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new methods, trends and advances in the profession; reads professional literature; maintains professional affiliations; attends continuing education courses, seminars, and training sessions as appropriate.
Tax Tag Clerk I
Fulton County Tax Commissioner’s Office
Atlanta, USA
10.2016 - 10.2018
- Assisted customers in-person, by phone, or by mail/email; provided information and resolved questions and concerns; responded to open records requests per legal guidelines; investigated and resolved issues and technical problems related to tax accounts and procedures, directing inquiries to appropriate departments as necessary.
- Receives property tax payments, fines and fees: verifies accuracy of amount, tax district, address, and proper exemptions on tax bills; utilizes appropriate system, verifies that checks are written for the correct amount, made payable to Fulton County Tax Commissioner's Office, dated within 60 days of transaction, signed by the maker, and have a matching legal and numerical amount.
- Analyzes, interprets and evaluates information obtained from tax digest to print property tax bills, solid waste bills, and collect property tax payments; processes and validates payments and issues receipts using IAS Tax System.
- Analyzed lien documents to verify payment completion for delinquent accounts and reviewed lien status.
- Served taxpayers, attorneys, trustees, mortgage companies, and bankruptcy court employees by answering department phones and providing assistance.
Customer Service Representative
Applus Technologies
Atlanta, USA
05.2015 - 10.2016
- Resolved customer issues and provided detailed reports to management for informed decision-making.
- I also deal with customers who have lost emission inspection forms or need to receive answers about Program changes or emission information.
- Distributed information about the Clean Air & Emissions Program and resolved issues related to program details and waiver exemptions.
- I determine if vehicle owners are eligible for extensions, exemptions or special case waivers.
- Issuing waivers, extensions, exemptions and special case waivers per prescribed procedures.
- Determining if vehicle receipts for repair expenditures are over the prescribed limit and whether they are qualifying repairs.
- Inspecting vehicles to determine if prescribed auto repairs were performed.
- Maintained cleanliness in work areas to ensure a tidy environment. and professional work environment in and around the Service Center office and its facilities.
Customer and Facilities Support Representative
Ross Department Store
Fayetteville, USA
10.2013 - 05.2015
- Delivered professional customer service functions to shoppers, vendors, and stakeholders, enhancing overall experience.
- Investigates and resolves customer complaints and complex inquiries, further strengthening sales retention.
- Assisted customers with product consultation and purchase selection, ensuring informed buying decisions.
- Provided effective customer support solutions to enhance satisfaction.
- Achieved high customer satisfaction ranking through exemplary service.
- Provided administrative support to store management and regional leadership team, facilitating efficient operations.
- Manages and oversees the administration of cash management and reconciliation functions while performing critical security duties.
- Coordinates and performs inventory and replenishment functions to include merchandise development, sales floor presentation, stockroom replenishment, and other merchandising support tasks.
Manager
Jiffy Lube
Atlanta, USA
09.2011 - 12.2014
- Executed store opening and closing operations under limited supervision, ensuring seamless transitions and adherence to company protocols.
- Collaborated with area manager to establish and prioritize goals and specific tasks relating to store operations.
- Established work schedules and managed recruitment selection while overseeing personnel functions to enhance employee relations.
- Created daily administrative tasks for staff and monitored performance to ensure accuracy and completion.
- Identified various trends and created strategic marketing initiatives to strengthen sales and employee retention.
- Developed and implemented strategic marketing workflows, increasing customer loyalty by 35%;
- Monitored sales and customer service data, providing proactive recommendations to address trends and improve overall service quality.
- Cultivated an atmosphere of 'customer first' service and care in all operations.
- Achieved emission certification for compliance with environmental regulations.
Medical Reference Technician
Peachtree Orthopedic Clinic
Atlanta, USA
01.2008 - 01.2010
- Retrieved and filed medical records and reports, scheduled appointments, and submitted referral letters and claims.
- Performed a host of electronic record keeping duties and high accuracy data entry functions (60 WPM) while assisting patients.
- Served as primary receptionist, managing spreadsheets, operating switchboard, and creating Word documents to ensure smooth communication.
- Greeted visitors and answered telephones, ensuring welcoming environment and addressing routine inquiries courteously.
- Provided administrative support to senior management team, facilitating efficient operations.
Education
Bachelor of Science - Business Administration
Atlanta Metropolitan State College
Atlanta, GA12-2026
Skills
- Financial analysis
- Budget management
- Tax compliance
- Report preparation
- Data interpretation
- Team leadership
- Software training
Qualifying Competencies
- Dynamic and efficient CUSTOMER SERVICES PROFESSIONAL with extensive experiences in customer-driven industries.
- Recognized for successful delivery of multi-operational customer service functions with proven ability to maximize organizational success and efficacy through appropriate time management.
- Exceptional communications acumen with strong ability to establish and maintain effective working relationships across multi-functional teams and diverse individuals at different levels.
Professional Development
Associate of Arts in Computer Information Systems, 2004, Atlanta Technical College, Atlanta, GA
Timeline
Financial Systems Supervisor
Fulton County Tax Commissioner's Office
03.2023 - Current
Tax Tag Clerk III
Fulton County Tax Commissioner’s Office
10.2018 - Current
Tax Tag Clerk I
Fulton County Tax Commissioner’s Office
10.2016 - 10.2018
Customer Service Representative
Applus Technologies
05.2015 - 10.2016
Customer and Facilities Support Representative
Ross Department Store
10.2013 - 05.2015
Manager
Jiffy Lube
09.2011 - 12.2014
Medical Reference Technician
Peachtree Orthopedic Clinic
01.2008 - 01.2010
Bachelor of Science - Business Administration
Atlanta Metropolitan State College