Susan Jerke

• Managed four ministries in Washington and Montana, overseeing daily operations of financial counseling offices and customer support to ensure high patient satisfaction and productivity. Guided team performance of T/Cs to consistently meet and exceed patient satisfaction goals.
• Resolved complex billing and care inquiries from caregivers and patients, enhancing client satisfaction by empowering patients to effectively navigate insurance coverage, medical bills, and EOBs.
• Facilitated patient enrollment in Medicaid programs, ensuring access to financial assistance and charity resources.
• Certified as a Certified Application Counselor (CAC) to facilitate patient enrollment in insurance during open and special enrollment periods.
• Engaged with administrative personnel and social workers to develop comprehensive care strategies for patients with complex needs.
• Achieved seamless caregiver hiring processes and enhanced patient relations through effective management of quality control and training initiatives. Delivered successful recruitment and onboarding of caregivers, fostering strong patient relationships while maintaining high standards of quality management and efficient scheduling of training. Drove improvements in caregiver hiring and patient relations, establishing quality control measures and optimizing training schedules to enhance overall service delivery.
• Supervised team of 14 employees, implementing training programs that achieved a 92% inpatient screening average for self-pay and underinsured patients. Led initiatives that facilitated over 50% Medicaid conversion before reaching HR1.
• Conducted comprehensive 30-day, 60-day, 90-day, and 180-day reviews for new hires within their introductory period. Led mid-year performance conversations and annual reviews to enhance employee performance. Mentored team members through individualized coaching sessions.
• Analyzed historical performance metrics to set strategic goals for team development and ministry compliance.
• Delivered comprehensive training sessions on state-certified presumptive eligibility to enhance program effectiveness in Providence, MT.
• Applied extensive revenue cycle expertise to enhance operational efficiency and accuracy.
• Developed a comprehensive understanding of public benefit programs while building a reputable network with the Office of Public Assistance and MDCD Office.
• Championed safety compliance initiatives by leading weekly ministry huddles and implementing timely monthly evaluations. Fostered a proactive safety culture through weekly discussions and strategic follow-up meetings for each ministry. Optimized safety protocols by orchestrating regular safety meetings and conducting comprehensive monthly reviews across ministries.
• Leveraged 14 years of expertise in Epic, additionally, have experience with Cerner, Meditech, Windows Office programs, and insurance platforms to enhance software solutions.
• Maintained compliance with industry regulations to uphold best practices.

• Processed Medicaid Medical Benefits paperwork and verifications, facilitating case openings.
• Completed Social Security Disability paperwork and verifications, ensuring timely case openings.
• Screen patients with no insurance for programs that may be of assistance with their medical bills
• Complete Crime Victims paperwork along with verifications and follow along until case is open
• Coordinated office functions by managing administrative duties and communications effectively.
• All of these are for a total of four hospitals/clinics in our area including Community Medical Center, Marcus Daly Memorial Hospital, Community Hospital of Anaconda and Community Physicians Group

• Facilitated student understanding of math concepts
• Engaged advanced learners to maintain interest and progress
• Partnered with teachers to identify students requiring extra support

• Assisted customers with product inquiries and needs in person and via phone
• Resolved customer issues to enhance satisfaction and retention
• Managed general office duties, including phone support, filing, and use of Microsoft Word and Excel
• Trainer for ASAP software program conversion
• Executed purchasing tasks for inventory management
• Managed shipping processes and logistics
• Oversaw warehouse operations and organization

• Managed accounts payable process, ensuring vendors received timely payments and maintaining positive supplier relationships.
• Coordinated purchasing activities to acquire necessary supplies and materials.
• Budgeting
• Lawson General Ledger/Purchase Order Main Frame system software
• Corporate Trainer for Lawson Software
• Conducted inventory management to track stock levels and ensure availability.
• Oversaw warehouse operations to ensure efficient storage and retrieval of products.
• Performed various administrative duties, including answering multi-line phones and preparing monthly accounting reports.
• Facilitated closure of Billings lab, coordinating logistics and communication to ensure smooth transition.

Graduated July 1992

• [Number] GPA 3.98

Graduated 3rd highest in my class