Lilibeth Aguayo
Hammond,IN
Summary
Dynamic Financial Counselor with 4 years at Northwestern Memorial Hospital, excelling in Epic charting and call center operations. Bilingual in Spanish, I foster strong patient relationships and demonstrate exceptional communication skills. Known for maintaining a positive attitude and effectively managing multiple tasks in high-pressure environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Financial Counselor
Northwestern Memorial Hospital
Chicago, IL
10.2021 - Current
- Acquired and utilized Epic software knowledge over four years.
- Collaborated with colleagues to streamline patient financial counseling processes.
- Managed workflows for high dollar patient accounts in IP to ensure timely financial resolution.
- Work with LFH TCC patients.
- Everyday use of Outlook, Word, Excel, Onesource, and Finthrive.
- Utilized NICE CXone daily to manage call center operations.
- Able to communicate and fulfill Spanish-speaking patients' needs.
- Attended Galter monthly to provide financial counseling support and address patient inquiries.
Customer Service
Craig Bachman Imports
Frankfort, IL
08.2019 - 10.2021
- Built and sustained strong customer relationships, enhancing satisfaction and loyalty.
- Utilized second language to effectively communicate with international customers, improving service delivery.
- Collaborated with team members on projects, contributing to successful completion and shared objectives.
- Consistently approached tasks with a positive mindset to enhance team morale.
- Attended Dallas Market Center in Jan 2020.
Education
Bachelors of Science - Business and Administration, Human Resources
Indiana University Northwest
Gary, IN12-2018
Skills
- Financial data management
- EPIC charting
- Finthrive
- Microsoft Excel
- Outlook
- Call center management
- Able to manage multiple tasks
- Fast learner
- Adaptability to change
- Leadership skills
- Fluent in Spanish
- Effective communication
- Calm under pressure
- Positive attitude
Certification
- Lean Six Sigma Yellow Belt 2018.
- Lean Six Sigma Green Belt 2026.
- Revenue Cycle Professional Development Certificate Program 2025.
Timeline
Financial Counselor
Northwestern Memorial Hospital
10.2021 - Current
Customer Service
Craig Bachman Imports
08.2019 - 10.2021
Bachelors of Science - Business and Administration, Human Resources
Indiana University Northwest