Minnie Strozier
Powder Springs,GA
Summary
Focused Financial Aid Officer actively pursuing a professional opportunity to utilize in-depth knowledge of financial aid guidelines and processes. Detail-oriented with a skill for advising students and providing support demonstrated many years of experience in academic roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Financial Counselor
Wellstar Cobb Hospital
Austell, GA
05.2023 - Current
- Obtain payments on patient accounts during pre-admission, inpatient, and outpatient phases of the patient's visit. Acts as an intermediary with Admitting, the Business Office, patients, and family members while the patient is hospitalized.
- Coordinates full patient counseling, education, and referrals; employs and completes all patient liability collection escalations through proper collection of all estimated patient liabilities, including co-payments and unmet deductibles before, during and after time of service. Verifies insurance benefits and coverage for inpatients and outpatients. Responds to customer requests and answers questions regarding various service and account information. Analyzes and rectifies customer concerns using established procedures. Uses computer to access and or update customer records.
- Verifies and posts transactions. Follows established procedures for processing receipts, cash, etc. Sorts and files various documents. Assist with general hospital information and directions to departments within and outside of the facility. Establishes financial arrangements to reduce financial risk
- Responsible for promptly and efficiently responding to patient inquiries regarding charges and account settlement.
- Working knowledge of the rules and regulations pertaining to government programs.
Patient Access Representative II
WellStar Kennestone Hospital
Marietta, GA
11.2020 - 05.2023
- Applied HIPPA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in the computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained the necessary signatures for privacy laws and consent for treatment.
- Applied knowledge of payer requirements and utilized online eligibility systems to verify patient coverage and policy limitations.
- The processed patient responsibility estimate was determined by insurance at pre-registration.
- Obtained health, financial, and religious information from patients at the time of admission.
- Communication financial obligations to patients and collected fees at time of service.
Education
Associate of Science - Business Administration
Jones College
Jacksonville, FLSkills
- Patient account management
- Insurance verification
- Financial counseling
- Patient education
- Customer service
- Regulatory compliance
- Financial arrangement
- Effective communication
- Time management
- Developing financial plans
- Multitasking capacity
- Data entry
Certification
- Certified Patient Account Representative, HFMA-2020
- Certified Revenue Cycle Representative, HFMA-2025
Timeline
Financial Counselor
Wellstar Cobb Hospital
05.2023 - Current
Patient Access Representative II
WellStar Kennestone Hospital
11.2020 - 05.2023
Associate of Science - Business Administration
Jones College
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