Dawson Chapman
Holt,MI
Summary
Dawson is a detail oriented and highly organized Individual that is seeking a position to excel his growth in his career. He has brought numerous ideas to previous roles that have developed the position into a much more effective process. Dawson is an adequate learner that is willing to grow and improve his skills to support the needs of his organization and his team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Bay Logistics
Spring Lake, MI
05.2026 - Current
- Streamlined inbound and outbound logistics processes to enhance operational efficiency.
- Coordinated shipments and managed inventory levels using advanced tracking systems.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Patient Experience Coordinator
Orthopedic Associates of Muskegon
Muskegon, MI
01.2025 - Current
- Managed appointment scheduling and maintained accurate patient records efficiently.
- Coordinated with medical staff to ensure smooth patient flow throughout the office.
- Processed insurance information and verified coverage for patient visits accurately.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed data entry into computer systems to maintain accurate records of customer information.
Referral Coordinator
Orthopedic Associates of Muskegon
Muskegon, MI
08.2023 - 01.2025
- Coordinated patient referrals to ensure timely access to specialty care and services.
- Streamlined communication between healthcare providers, enhancing collaboration and patient outcomes.
- Managed referral tracking system, ensuring accuracy and efficiency in processing patient information.
- Led initiatives to improve referral turnaround times, resulting in enhanced patient satisfaction.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Referral Coordinator
Renal Associates of West Michigan
Grand Rapids, MI
05.2022 - 08.2023
- Communicated with patients with compassion while keeping medical information private.
- Developed and maintained referral networks, establishing strong relationships with a variety of healthcare providers.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
Psychiatric Technician
Pine Rest Christian Mental Hospital
Grand Rapids, MI
11.2020 - 05.2022
- Implemented therapeutic interventions under direction of healthcare professionals.
- Educated patients on coping strategies and mental health resources.
- Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
- Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
Education
BBA - Business
University of Phoenix
Tempe, AZSkills
- Data entry
- Effective communication
- Relationship building
- Records management
- Verbal and written communication
- Spreadsheet tracking
- Proficient in Office 365
- Complex Problem-solving
- Critical thinking
- Customer service
- Detail-oriented
Certification
National Society of Leadership and Success
Timeline
Customer Service Associate
Bay Logistics
05.2026 - Current
Patient Experience Coordinator
Orthopedic Associates of Muskegon
01.2025 - Current
Referral Coordinator
Orthopedic Associates of Muskegon
08.2023 - 01.2025
Referral Coordinator
Renal Associates of West Michigan
05.2022 - 08.2023
Psychiatric Technician
Pine Rest Christian Mental Hospital
11.2020 - 05.2022
BBA - Business
University of Phoenix