Laura Russell
Fort Worth,TX
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Boat Club Family Cleaners
02.2025 - Current
- Helped customers with large volume of Drycleaning and Laundry needs and tagged garments upon receipt and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Received Cash payments for services rendered for garment pickup.
Customer Care Associate
VGS-Remote
06.2021 - 06.2024
- Explained Policy benefits and exclusions to Policyholders and their family members, medical providers, facilities.
- Prepared Medical Referrals for Inpatient hospital stays, Outpatient surgeries, Specialty office visits.
- Updated referrals at the request of patient, primary care provider.
- Verified benefits with providers, policyholders, ambulatory surgical
centers and hospitals. - Assisted beneficiaries and providers with their accounts on company
website to obtain forms, set up accounts, reset passwords. - Create accounts, assist providers with setting up an account to submit
request thru their online portals. - Assigned Policyholders to a PCM.
- Participated in weekly meetings with management teams regarding goals progress updates.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
Covid Screener -Temp Position
JPS Health Network
07.2020 - 03.2021
- Screened incoming JPS employees and Guards employed by the Tarrant
County Sheriff's Office for symptoms of Covid virus. - Reported any symptoms to JPS Manager and Jail Nurse on staff.
- Complied with all federal, state, and local regulations as well as company rules.
- Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Medical Records/Office Data Entry Clerk
Always There Personnel of Fort Worth Temp Service
12.2019 - 04.2020
- Entered patient insurance, demographic and health
information into software and confirmed records. - Entered Chart Numbers into Company Data Base.
- Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.
- Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.
Education
Some College (No Degree) - Pre-requisites For Nursing
TCC-NE Campus
Hurst, TXNo Degree - Patient Care Technician
UTA
Arlington, TX10.2013
Skills
- Customer service
- Proficient in 10-Key Data Entry
- Filing Management
- Insurance Claims Processing
- Clerical support
- Sample and specimen collection
- Specimen labeling procedures
- HIPAA
- Data entry
- Microsoft office
- Insurance benefits verification
- Phlebotomy technician (PT)
Certification
- Certified Nursing Assistant -(CNA)-Vocational Certification-NHA-2012
- Phlebotomist -Vocational Certification NHA- 10/2013-Current-License: # Y6E8L3R7
- EKG Technician -Vocational Certification-NHA-10/2013
- HM-126F Training Certification-06/2011
Timeline
Customer Service Associate
Boat Club Family Cleaners
02.2025 - Current
Customer Care Associate
VGS-Remote
06.2021 - 06.2024
Covid Screener -Temp Position
JPS Health Network
07.2020 - 03.2021
Medical Records/Office Data Entry Clerk
Always There Personnel of Fort Worth Temp Service
12.2019 - 04.2020
Some College (No Degree) - Pre-requisites For Nursing
TCC-NE Campus
No Degree - Patient Care Technician
UTA
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