Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawson Daniels

Brunswick,GA

Summary

Proven leader in retail/ food management, adept at enhancing customer experience and engagement, demonstrated at Zaxby's Chicken Fingers & Buffalo Wings. Excelled in inventory control and team building, significantly improving store operations and staff efficiency. Skilled in problem-solving and POS systems, ensuring operational excellence and customer satisfaction. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Zaxby's Chicken Fingers & Buffalo Wings
09.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Shift Manager

CVS Pharmacy
11.2021 - 09.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Customer Service Representative

Parkers
02.2018 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Ged.com
Online
10.2019

Skills

Problem-Solving

Customer experience

Customer Service and Engagement

Retail Operations

Inventory Control

Store Organization

Time Management

Team Building and Leadership

Store Opening and Closing

Store operations

Staff Supervision

POS Systems

Timeline

Assistant Store Manager

Zaxby's Chicken Fingers & Buffalo Wings
09.2022 - Current

Shift Manager

CVS Pharmacy
11.2021 - 09.2022

Customer Service Representative

Parkers
02.2018 - 11.2021

GED -

Ged.com

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Dawson Daniels