Dawson Jolly
Vero Beach,FL
Summary
Dynamic manager with a proven track record at Jimmy John's Gourmet Sandwiches, excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and inventory management, achieving significant waste reduction. Committed to fostering a productive work environment while driving performance and satisfaction.
Overview
7
7
years of professional experience
Work History
Manager
Jimmy John's Gourmet Sandwiches
12.2022 - Current
- Oversaw daily operations, ensuring timely sandwich preparation and delivery.
- Trained and mentored staff on food safety and customer service protocols.
- Implemented inventory management processes, reducing waste and maintaining stock levels.
- Developed employee schedules to optimize workflow during peak hours.
- Enhanced customer satisfaction by addressing concerns promptly and effectively.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Ross Dress for Less
03.2020 - 12.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensured compliance with health regulations through regular inspections and staff training sessions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Team Member
Wendy’s
03.2018 - 03.2020
- Collaborated with team members to streamline operations, enhancing workflow efficiency.
- Assisted in training new staff on operational procedures and safety protocols.
- Maintained inventory accuracy through consistent tracking and stock management.
- Implemented process improvements that reduced turnaround times for order fulfillment.
Education
Vero Beach High School
Vero Beach, FL05.2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Project planning
- Performance management
- Staff development
- Relationship building
Timeline
Manager
Jimmy John's Gourmet Sandwiches
12.2022 - Current
Manager
Ross Dress for Less
03.2020 - 12.2022
Team Member
Wendy’s
03.2018 - 03.2020
Vero Beach High School
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