Dawson Lee
Ankeny,IA
Summary
Proven track record in fostering client relationships and executing project deliverables with JAR At Your Service LLC, I excel in customer interaction and problem-solving. My experience spans managing teams and enhancing service quality, underscored by a commitment to professionalism and effective communication, driving repeat business and referrals. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Extremely self motivated with a get-it-done attitude that has built great relationships with former clients and employers.
Overview
4
4
years of professional experience
Work History
Subcontractor
JAR At Your Service LLC.
09.2023 - Current
- Fostered strong relationships with clients and stakeholders through regular and transparent communication as well as a 'get it done' attitude.
- Managed multiple projects at over 60 properties during the summer of 2024 including lawn/landscape, irrigation, painting, wall repair, construction cleanup, and a variety of punch list tasks to prepare homes to sell/rent.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with homeowners to ascertain specifics of project.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Worked closely with general contractor on completion of punchout tasks.
Bar and Kitchen Manager
Pirates of Ponderosa
08.2020 - 05.2024
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Created successful promotions such as charity events and hosting karaoke nights, driving increased sales and customer engagement.
- Fostered a positive team culture through regular staff meetings, open communication channels, and employee recognition programs.
- Collaborated with chefs on menu development for improved guest experience and increased sales.
- Enhanced the establishment''s reputation through consistent delivery of exceptional service, food quality, and ambiance.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sheet Metal Frabricator
Academy Roofing & Sheet Metal of the Midwest
05.2021 - 09.2023
- Cut, bent and shaped metal sheets and components to meet specific project requirements.
- Communicated daily with project managers and roofing/install crews.
- Interpreted blueprints, schematics and technical documentation to obtain project instructions and completion requirements.
- Prioritized tasks effectively, balancing multiple projects simultaneously while ensuring attention to detail and meeting deadlines.
Education
Some College (No Degree) - Business Management (No Degree)
Iowa State University
Ames, IASkills
- Customer interaction
- Scheduling and Planning
- Problem-Solving
- Reliability
- Relationship Building
- Self Motivation
- Professionalism
- Written and Vocal Communication
Languages
Spanish
Limited Working
Interests
- Hunting and Fishing
- Hiking
- Martial Arts
- Music
Timeline
Subcontractor
JAR At Your Service LLC.
09.2023 - Current
Sheet Metal Frabricator
Academy Roofing & Sheet Metal of the Midwest
05.2021 - 09.2023
Bar and Kitchen Manager
Pirates of Ponderosa
08.2020 - 05.2024
Some College (No Degree) - Business Management (No Degree)
Iowa State University
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