Summary
Overview
Work History
Education
Skills
Good listener. hard and devoted worker.
Timeline
Generic

Dawson McDaniel

Highland Home,AL

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Hardworking Backroom Associate focused on maximizing team efficiency and customer service by retrieving, stocking, and moving merchandise. Knowledgeable about customer service standards and sales processes. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Accomplished Retail Sales Consultant possessing exceptional customer service skills to close the sale. Current operator of a forklift for moving merchandise to refill stock and inventory.

Overview

1
1
year of professional experience

Work History

Customer Service

Sikes N Kohns Kountry Mall
09.2023 - Current
  • Developed customer service scorecards to measure customer service performance.
  • Provided outstanding customer service.
  • Provided exemplary customer service on each field visit to deliver exemplary customer service.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
  • Pulled inventory to meet retail and wholesale order requirements.
  • Informed guests of appropriate products available to increase retail sales.
  • Refreshed [Type] stock in retail shops to keep displays filled.
  • Placed completed pieces in packaging to prepare for retail sale.
  • Successful in managing team of employees in [Type] retail store.

Education

Associate of Science - Associate in Science

Lurleen B Wallace Community College
Greenville, AL
05.2026

High School Diploma -

Highland Home School
Highland Home
05.2023

Skills

  • Customer Service
  • Roadside Customer Service
  • Window Customer Service
  • Customer Service Management
  • Warehouse Work
  • Fill order sheets

Good listener. hard and devoted worker.

I am a hard worker because I believe in working for myself and not having to rely on others. I am also a good listener due to me being able to help others with problems and help them with issues. 

Timeline

Customer Service

Sikes N Kohns Kountry Mall
09.2023 - Current

Associate of Science - Associate in Science

Lurleen B Wallace Community College

High School Diploma -

Highland Home School
Dawson McDaniel