Dawson Mitchell
Washington,NC
Summary
I pride myself on being a hard worker, always striving to deliver the best possible service to my customers. Preparation and organization are key pillars of my approach to work. I believe in being proactive and ensuring that I am well-prepared for any task or challenge that comes my way. Whether it's anticipating customer needs or meticulously planning my workflow, I make sure to go above and beyond to exceed expectations. My dedication to excellence is evident in everything I do, and I take great satisfaction in knowing that I consistently deliver top-notch results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Shep's Grill
Washington, NC
05.2023 - 01.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
Technology Intern
Beaufort County Schools
Washington, NC
05.2023 - 08.2023
- Provided technical support for users experiencing issues with hardware and software.
- Performed debugging and troubleshooting tasks on various software programs.
- Resolved customer complaints regarding technology related issues promptly and efficiently.
- Installed computer hardware components including memory upgrades, disk drives.
- Configured networking equipment including routers, switches, access points.
Salad Bar Manager
Ribeyes Steakhouse
Washington, NC
05.2021 - 08.2022
- Developed and implemented operational procedures for the salad bar, ensuring compliance with health code regulations.
- Monitored inventory levels to ensure that ingredients were always available for customers.
- Maintained a clean and organized workspace, while also keeping food safety standards in mind.
- Assisted in training new staff members on proper sanitation techniques and customer service protocols.
- Ensured all food items were properly labeled and stored according to guidelines.
- Provided excellent customer service by greeting customers and helping them select desired items from the salad bar.
- Performed daily inspections of equipment to ensure optimal performance.
- Prepared salads as requested by customers, following recipes accurately and paying close attention to detail.
- Resolved any customer complaints in a timely manner, making sure their satisfaction was achieved at all times.
- Checked expiration dates on products regularly to avoid serving expired goods.
Education
BBA - Finance
East Carolina University Honors College
Greenville, NC05-2026
Minor - Natural Sciences
East Carolina University Honors College
Greenville, NC12-2024
Skills
- Cash Handling
- Sales Techniques
- Time Management
- Schedule Preparation
- Verbal and written communication
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Exceptional customer service
- Technology
Certification
Microsoft Word and Powerpoint Certified
Accomplishments
- East Carolina University Honors College Chancellor Fellow
- Dean's List
Timeline
Server
Shep's Grill
05.2023 - 01.2024
Technology Intern
Beaufort County Schools
05.2023 - 08.2023
Salad Bar Manager
Ribeyes Steakhouse
05.2021 - 08.2022
BBA - Finance
East Carolina University Honors College
Minor - Natural Sciences
East Carolina University Honors College
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