Dawson Rybicki
Iron River
Summary
Results-driven professional with extensive experience in member service. Skilled in client education and service upselling, contributing to improved member engagement and satisfaction. Ready to leverage expertise to enhance customer experiences and resolve complex issues efficiently.
Overview
9
9
years of professional experience
Work History
Member Service Representative
CoVantage Credit Union
Iron River, MI
06.2017 - Current
- Assisted members with account inquiries and transactions, ensuring compliance with credit union policies.
- Streamlined member onboarding process, enhancing overall customer experience and satisfaction.
- Resolved complex member issues by collaborating with internal departments, improving service efficiency.
- Educated members on financial products and services, driving engagement and informed decision-making.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Education
High School Diploma -
West Iron County Public Schools
Iron River MI05-2019
Skills
- Client assistance
- Customer service
- Account management
- Issue resolution
- Service upselling
- Client education
- Member correspondence
- Relationship building
- Financial transactions
Timeline
Member Service Representative
CoVantage Credit Union
06.2017 - Current
High School Diploma -
West Iron County Public Schools