Malyka Wims
Conduent
North Charleston,SC
8
years of professional experience
Dedicated customer service representative skilled in managing inquiries, account updates, and relationship building. Committed to enhancing service delivery through effective communication and self-motivation.
Work History
Member Service Representative
10 Months- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed account updates and maintained accurate customer records in CRM systems.
- Collaborated with colleagues to streamline processes, enhancing overall service delivery.
- Assisted in training new team members on policies and procedures for consistent support.
Warehouse Worker
6 Months- Conducted quality control inspections to ensure product accuracy and compliance with standards.
- Trained new staff on safety protocols and operational procedures to promote a safe working environment.
Medical Receptionist
1 Year 10 Months- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Coordinated communication between medical staff and patients for seamless service delivery.
- Assisted patients with insurance inquiries, ensuring accurate information dissemination.
- Maintained organized patient files and records, enhancing retrieval efficiency.
Medical Customer Service Representative
1 Year 1 Month- Managed patient support through effective communication with pharmacists and healthcare providers.
- Processed prescription requests efficiently, ensuring timely fulfillment for patients' needs.
- Resolved customer inquiries regarding medication orders and delivery timelines.
- Assisted healthcare professionals in navigating product catalogs and ordering processes.
Education
Bachelor of Arts - Criminal Justice
High School Diploma
Skills
Client assistance
Customer support
Clear communication
Appointment scheduling
Self-motivation
CRM management
Telephone etiquette
Customer account management
Client engagement strategies
Relationship building
Self-motivated and disciplined
Timeline
Member Service Representative
Conduent
10.2025 - CurrentRead More
Warehouse Worker
Amazon
06.2024 - 12.2024Read More
Medical Receptionist
PEC 360
05.2022 - 03.2024Read More
Medical Customer Service Representative
AmerisourceBergen
01.2019 - 02.2020Read More
Morris College
Bachelor of Arts from Criminal Justice
Read More
Garret Academy of Technology
High School Diploma
Read More