Dawson Spratley
West Lafayette,IN
Summary
Industrious Hardware Technician with over 2 years' experience providing troubleshooting, diagnostic and repair services in Information Technology. Highly skilled in providing customer service and technical support. Astute Technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
IT Hardware Technician
Purdue University
West Lafayette, IN
09.2021 - Current
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Investigated hardware product issues involving materials and software and devised solutions.
- Strategically implemented new computer projects and hardware installations to improve workflow for lab environments of varying sizes [15 - 35 students/ea]
- Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Sales Associate
Best Buy, Home Theater And Computers
Columbus, IN
07.2019 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Operations Manager
Hope Hoods Pressure Washing And Hood Cleaning
Hope, IN
10.2016 - 08.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Education
Bachelor of Science - Computer Information Technology
Purdue University
West Lafayette, IN05.2025
Skills
- Electronic Hardware
- Customer Relationship Management
- Hardware Replacement
- Audiovisual Equipment
- Network Administration
- Hardware Diagnostics
- Electronic Troubleshooting
- Cloud Computing
- Server Support
- Database Management System Software
- Data Connectivity
- Customer Experience
Hobbies
I have kayaked for over 4 years years and fished for as many. While kayaking, I have taken to hiking when stopping for breaks along river ways and creeks. During both of the aforementioned activities I also obtained a liking for fishing bluegill and catfish. After hunting animals, ranging from coyotes and large boar, I have begin professionally competing for Purdue University's Rifle Team shooting 3-position NRA sanctioned matches nationally for 2 years.
Timeline
IT Hardware Technician
Purdue University
09.2021 - Current
Sales Associate
Best Buy, Home Theater And Computers
07.2019 - 02.2023
Operations Manager
Hope Hoods Pressure Washing And Hood Cleaning
10.2016 - 08.2021
Bachelor of Science - Computer Information Technology
Purdue University