Dawson Tinnerman
West Milton,OHIO
Summary
Dynamic small business owner with a proven track record at SmartScape Services LLC, excelling in project management and customer service. Skilled in technical installations and maintenance, I enhance operational efficiency while fostering teamwork. Committed to continuous learning, I thrive in diverse environments, ensuring client satisfaction and driving brand visibility through innovative marketing strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Small Business Owner
SmartScape Services LLC
03.2022 - Current
- Managed daily financial transactions ensuring accurate record-keeping and budgeting.
- Established customer service protocols to enhance client satisfaction and retention.
- Coordinated marketing efforts through social media to increase brand visibility.
- Trained new employees on operational processes and customer engagement techniques.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
Field Service Technician
D9 Technologies
03.2022 - 11.2024
- D9 technologies is a IT company. My main roles were AXIS camera installations, camera maintenance, network installations, net work system maintenance, cellular and WiFi installations, and camera and tracking installations on commercial freight vehicles.
- Diagnosed and repaired technical issues in field equipment, ensuring optimal functionality.
- Provided on-site support for installations and maintenance of systems, enhancing customer satisfaction.
- Collaborated with engineering team to improve service protocols and reduce response times.
- Conducted routine inspections and preventative maintenance on machinery to minimize downtime.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Managed inventory levels of spare parts and tools to ensure readiness for service calls.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical, and electrical systems.
Education
Milton Union High School
West Milton, OHSkills
- Small business owner
- Landscaping experience
- Experience with hand tools and power tools
- Some auto mechanic experience
- Quick learner
- Good and attentive driver, I have also driven trailers often of many sizes and weights Including short single axles all the way to dump trailers weighing 20k pounds and 20-30 foot trailers
- Ability to work outdoors and in all weather conditions
- I want to learn as much as possible
- Project management
- Customer service
- Teamwork and collaboration
- Desktops, laptops, and mobile devices
- Experience with data cabling and camera installations and maintenance
Certification
- AXIS certified professional
- OHSA lift and ladder certified
Timeline
Small Business Owner
SmartScape Services LLC
03.2022 - Current
Field Service Technician
D9 Technologies
03.2022 - 11.2024
Milton Union High School
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