Dawson Tones
Burleson,Texas
Summary
Accomplished Shift Manager at SUBWAY® Restaurants, adept in operations management and critical thinking, significantly enhanced team performance through effective training and mentoring. Skilled in cash handling and customer service, consistently upheld quality assurance standards, ensuring optimal service delivery and workplace safety. Demonstrated exceptional decision-making abilities in fast-paced environments, fostering staff development and motivation.
Overview
4
4
years of professional experience
Work History
Shift Manager
SUBWAY®Restaurants
10.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Scheduled staff to establish adequate coverage during peak business hours.
Team Member
Whataburger
01.2020 - 10.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Burleson High School
Burleson, TX05.2023
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Staff Motivation
- Training and mentoring
- Quality Assurance
- Staff Development
- Inventory controls
- Operations Management
- Critical Thinking
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Closing the store by completing Team management with accuracy and efficiency.
Gaming Working out Hanging out with friends
I like to play video games in my free time as a way to unwind it is also a great way to stay in contact with my friends and hang out and get to interact with people,working out is something especially important to me as i like to be the best version of my self its great at building a better me healthy and active lifestyle is something i will always promote being better than i was yesterday people interaction is a very important part of being human its great to maintain that good work life balance it helps to build great person to person relationships
Gaming Working out Hanging out with friends
Gaming is what I like to do to unwind and keep in touch with my friends it helps to maintain that connection with the people in my life and something I enjoy doing, Working out is something I value in my life im passionate about healthy lifestyles and being better than I was yesterday its a way I can improve myself and keep that positive outlook, Hanging out with friends one of the things that everyone needs to do it helps develop us and improve us like personal relationships help us be better
Additional Information
When it comes to management I like to keep it professional while still having some laughs and fun making sure the task are getting done while still making the work environment light I believe a little encouragement every now and then can go along way to much of hearing how you doing something wrong can really diminish the quality of work getting the job done in an appropriate manner with the high quality that the best of the employees can give
Timeline
Shift Manager
SUBWAY®Restaurants
10.2021 - Current
Team Member
Whataburger
01.2020 - 10.2021
High School Diploma -
Burleson High School