Dawyne Jones
Miami,Fl
Summary
Detail-oriented and proactive IT Specialist with extensive experience in support and service management within a dynamic environment. Proficient in troubleshooting hardware and software issues, maintaining IT systems, and offering efficient technical support across diverse sectors. Excellent problem-solving skills with certifications in IT support, network infrastructure, and IT fundamentals. Adept at handling complex technical queries, providing timely resolutions, and ensuring user satisfaction. Actively pursuing certifications in Security+, Network+, and A+ to further expertise in the IT domain.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
United States Air Force (Active Duty)
12.2016 - 08.2019
- Developed innovative employee orientation and safety training programs, enhancing overall organizational effectiveness.
- Managed over 5k personnel records, personnel action requests, and retirement/separation actions, ensuring compliance with Air Force regulations.
- Collaborated with senior officers and airmen on military personnel issues, providing guidance and resolving inquiries.
- Administered casualty program for 4 families and provided support to the families of deceased or missing personnel, ensuring timely access to benefits.
- Delivered strategic workforce planning, benefits administration, labor relations, and succession planning systems.
- Streamlined HR processes to increase efficiency, achieving a high level of personnel retention and job satisfaction.
Law Enforcement Officer
United States Air Force (Active Duty)
12.2009 - 07.2016
- Led security force operations, ensuring the protection of critical resources value over $1M and personnel in high-risk environment.
- Executed surveillance, security patrols, and crime scene investigations, providing comprehensive reports and evidence for judicial proceedings.
- Managed security-related IT systems, including access control and incident monitoring, ensuring the protection of sensitive data.
- Coordinated cross-departmental collaboration to enhance law enforcement operations and community engagement.
- Utilized technical tools and software to monitor security systems, analyze data, and ensure compliance with security protocols.
Education
High School Diploma -
Phoenix High School
Lawrenceville, GA07-2007
Skills
- IT Support & Troubleshooting
- Network Administration
- System Maintenance & Optimization
- Customer Service & Technical Support
- Software Installation & Configuration
- Security & Compliance (Security, Network)
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Windows & Mac OS Support
- Help Desk Software & Ticketing Systems
- Incident Management & Resolution
- Hardware & Peripheral Support
- Data Backup & Recovery
- Team Collaboration & Communication
- Network Security & Protocols
- Training & Mentorship
Certification
- CompTIA Security+ (2025)
- CompTIA Network+ (2025)
- CompTIA A+ (2024)
- CompTIA IT Fundamentals (2024)
- Microsoft Office Specialist (Excel 2019 MO-200, PowerPoint 2019 MO-300, Word 2019 MO-100, Outlook 2019 MO-400) (2023)
- Communication Skills for Business (2023)
- Security Forces Combat Leader Course (March 2016 – Present)
- DoD Passport Agent (October 2018 – October 2021)
Timeline
Human Resources Generalist
United States Air Force (Active Duty)
12.2016 - 08.2019
Law Enforcement Officer
United States Air Force (Active Duty)
12.2009 - 07.2016
High School Diploma -
Phoenix High School
ADDITIONAL SKILLS & QUALIFICATIONS
- Technical Support Expertise: Strong ability to diagnose and resolve hardware/software issues efficiently.
- System Installation & Configuration: Experience installing and configuring operating systems, software, and networking hardware.
- Networking Fundamentals: Practical understanding of network protocols, hardware (routers, switches, etc.), and VPN configurations.
- Help Desk & Customer Service: Excellent communication and problem-solving skills, delivering exceptional support to end-users.