Dax Riley
Fort Worth,Texas
Summary
Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Branch Manager
4-Horn Trench & Shoring
05.2023 - Current
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Issue and receive all Purchase Orders.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Run inventory reports for all equipment and bulk equipment.
Operations Manager
National Tank & Equipment, LLC
07.2020 - 05.2023
- Assist the inside sales reps on rental contracts, billing invoices and what pumps can be prepared for that day.
- Complete work order paperwork for shop and field work.
- Developed systems and procedures to improve operational quality and team efficiency.
- Manage the parts warehouse and order the parts and fittings that are required.
- Plan the day-to-day operations for the mechanics to increase productivity on getting the equipment fixed at a faster rate.
- Run inventory reports for the parts and work order reports.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Branch Manager
KMK Pump-National Tank & Equipment Pump Division
07.2019 - 07.2020
- Manage all operations of the branch from rental contracts, Po's work orders, P & L and all invoices for the branch.
- Dispatch service calls
- Sign in and sign out equipment when it enters the yard and leaves the yard
- Track all the equipment from location to location using GPS systems through Geoforce
- Run reports for inventory, parts, work orders and PO’s.
- Assessed employee performance and developed improvement plans.
Inside Sales Representative
National Tank & Equipment
03.2017 - 07.2019
- Run inventory reports for equipment and parts.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Dispatch and coordinate the delivery, pickup, & re spotting of all equipment on location along with dispatching all service calls for repairs.
- Issue and receive Purchase Orders.
- Responsible for the day-to-day operations including daily inventory, pricing, project management, process invoices, bill transportation, coordinate delivery and pick up of equipment
- Create and monitor rental contracts for on rent and off rent dates, delivery and pick up invoices and washout invoices for all jobs and equipment
Sales Representative
All American Chevrolet
01.2015 - 03.2017
- Produce around 5-6% of sells a month, averaging 8-10 cars a month
- Provide customers with excellent customer service and assist them in selecting the right vehicle based on their needs and wants
- Display and explain the vehicles attributes, model options, features, and price
- Display the correct way to buy to the customer, while negotiating monthly payments and how much cash down was needed to reach their monthly payment goals
- Use Eleads and CRM systems to retain customer information.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Bachelor of Science - Sports Management
Abilene Christian University
Abilene, TX12.2014
Skills
- Contract Management
- Process Improvement
- P&L Management
- Customer Service
- Inventory Management
- Workflow Optimization
- Organizational Management
- Labor Relations
- Logistics Oversight
- Management
Timeline
Branch Manager
4-Horn Trench & Shoring
05.2023 - Current
Operations Manager
National Tank & Equipment, LLC
07.2020 - 05.2023
Branch Manager
KMK Pump-National Tank & Equipment Pump Division
07.2019 - 07.2020
Inside Sales Representative
National Tank & Equipment
03.2017 - 07.2019
Sales Representative
All American Chevrolet
01.2015 - 03.2017
Bachelor of Science - Sports Management
Abilene Christian University
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