Gala Briglia
Pittsburgh,PA
Summary
Dynamic and engaging professional with a proven track record in guest and client relations and appointment scheduling, honed at Honey Club & Spa. Excelled in creating welcoming environments and streamlining operations, demonstrating exceptional verbal communication and teamwork. Skilled in both customer service and maintaining store cleanliness, ensuring top-notch client experiences.
Dedicated team member with pleasant demeanor ready to contribute skills and drive in to a new role as part of a growing team, focused on improving service standards proven track record at Trader Jack’s Flee Market.
Lifeguard with extensive experience in both lifeguard and swim instructions. All aspects of operations are well-understood. Grooming techniques, exercise strategies, and basic animal needs are skills that your should all have.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator/Host
Honey Club & Spa
06.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Engaged with customers and created a relaxed environment, attending to their needs offering beverages and conversation while waiting for their appointment to start.
- Acted as first point of contact and set appointments for prospective clients.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions. Maintained balanced cash drawer with correct money values and accurate documentation.
- Completed daily side work and opening and closing duties without fail. Kept reception area clean and neat to give visitors positive first impression.
Cashier
Trader Jack's Flea Market
06.2021 - 10.2022
- Welcomed customers and helped determine their needs. Helped customers by answering their questions, locate items and completing their request.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting.
- Kept checkout areas clean and orderly, as well as performed other cleaning tasks such as mopping floors an emptying trash cans.
- Trained team members to work cashiers in accordance with company policies and procedures.
- Served the needs of more than 1,000 customers in a busy chaotic environment.
- Greeted customers with a smile and offered prompt and dedicated assistance.
Pool Lifeguard
Jeff Ellis Management
05.2020 - 09.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers and storms.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry. Checked water readings every 3 hours to ensure that chemicals remained at safe levels and that patrons did not become ill.
- Monitored safety of guests in and around swimming pool.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Educated patrons on safety protocols and enforced safety rules.
- Attentively monitored swimmers to identify distress.
- Collaborated with all of the lifeguards and trained new lifeguards on safety procedures and protocol.
- Prepared lessons for students of various ages.
- Shared tips with patrons on swimming techniques and strength training.
Education
High School Diploma -
Keystone Oaks High School
Pittsburgh, PA06.2023
Health Aide
Parkway West Career & Tech Center
Oakdale, PA06.2023
Skills
- Guest & Client Relations
- Work ethic
- Appointment Scheduling
- Customer service and customer direction
- Excellent verbal communication
- Product knowledge & recommendations
- Staff training & Team work
- Store cleanliness and appearance
Languages
Spanish
Limited Working
Timeline
Receptionist Administrator/Host
Honey Club & Spa
06.2023 - 07.2024
Cashier
Trader Jack's Flea Market
06.2021 - 10.2022
Pool Lifeguard
Jeff Ellis Management
05.2020 - 09.2020
High School Diploma -
Keystone Oaks High School
Health Aide
Parkway West Career & Tech Center
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