Bambi Birnbaum
Honolulu,Hawaii
Summary
A highly adaptable, people-centered leader with extensive experience in client & employee relationships and delivering exceptional experiences in fast-paced, customer-focused environments. Experienced in supporting VIP clients, resolving service issues, coordinating teams & resources and maintaining high standards while managing constantly changing priorities.
Overview
1
1
Language
2026
2026
years of professional experience
Work History
ACCEL EVENTS & TENTS
01.2021 - 01.2026
- Progressively assumed leadership responsibilities across people management, operations, employee relations, client experience, administration, production and HR. Highly adaptable to changing workplace dynamic.
HR & ADMINISTRATION MANAGER
- Partnered with leadership to develop, implement, and maintain HR strategies, policies, systems, and procedures, creating all internal HR documents.
- Partnered with our external PEO/HR partner to ensure and maintain compliance with all federal, state and local labor laws.
- Coordinated and scheduled leadership and staff training programs.
- Led complex and sensitive workplace investigations regarding policy violations or grievances: swerved as a neutral mediator to resolve disputes and mitigate risk.
- Utilized applicant tracking, database searches, recruiting and employee referrals to source qualified candidates.
- Conducted applicant interviews.
- Oversaw background checks, reference verifications, and offer letter preparation
- Entered new hire information in HR systems and assisted with ensuring completion of all onboarding tasks and paperwork.
- Maintained all employee files/data within the HR system, conducting regular audits to ensure total accuracy, consistency, completeness, and compliance.
- Processed semi-monthly payrolls for all employees, reviewing timesheets, scheduled shifts, and dispatch routing notes to reconcile discrepancies.
- Monitored health insurance eligibility. Notifying/educating employees of benefits, and eligibility changes resulting from changes in hours worked.
- Tracked vacation and sick leave for eligible employees.
- From work issues to personal life guidance.
CLIENT RELATIONS & PRODUCTION MANGER | CREW SUPERVISOR
- Supervised and directed crews at multiple venues across the island, overseeing large-scale event installations and breakdowns.
- Coordinated crew assignments, equipment logistics, and project timelines to ensure efficient execution.
- Served as the primary liaison between clients and operational teams, translating expectations into clear direction and resolving concerns quickly and professionally.
- Planned and coordinated complex operations involving multiple teams, locations, vendors, timelines, and specialized equipment.
- Maintained an active presence across multiple job locations, proactively checking on clients, employees, progress and service quality.
- Built and maintained strong relationships with clients, employees, crews, vendors, and management, creating an atmosphere of trust, responsiveness, and service
- Managed VIP client relationships, providing personalized attention and ensuring individual expectations and service standards were consistently met.
- Researched, established, and manage vendor relationships and contracts.
- Balanced multiple competing priorities while maintaining high standards of service, communication, and attention to detail.
- Adapt communication and service approach to different personalities, expectations, and situations while maintaining professionalism and composure.
OFFICE MANAGER & HR ADMINISTRATOR
- Established and built the Office Manager function/role from the ground up following the company's acquisition by new ownership.
- Served as the primary point of contact for all day-to-day HR matters, including onboarding, employee records, policy communication, and staff support.
- Created administrative systems, procedures and documentation for a newly established Office Manager role.
- Managed the full employee onboarding cycle, from screening applicants & background checks through orientation, new-hire paperwork, system setup, and first-day coordination.
- Served as primary point of contact for employees, vendors, service providers and clients.
- Managed office purchasing, supply inventory, equipment, and facility need.
- Researched, interviewed and oversaw all vendors and vendor contracts.
- Maintained accurate records, files, databases, and confidential employee/company information.
TV & FILM PRODUCTION
MULTIPLE PRODUCTIONS
Los Angeles, California
01.1998 - 01.2020
- Supported television and film productions across multiple departments and roles for over 20 years, adapting quickly to changing team needs and workflows.
- Built strong interpersonal and communication skills through work with creative, technical, production, and management teams.
- Assisted with scheduling, logistics, and production requirements in fast-paced, deadline-driven environments.
- Developed rapport quickly with new teams and personalities in changing production settings.
- Worked across departments to keep complex operations running smoothly and support production standards and deadlines.
- Maintained professionalism, discretion, flexibility, and strong attention to detail in high-pressure environments.
Skills
- HR administration
- Administrative Management
- Office Administration
- Event logistics
- Operations Coordination
- Employee Relations
- Guest & Client Relations
- Excellent Communication
- Cultural Awareness
- Social Perceptiveness & Empathy
- Conflict Resolution
- High Pressure Environments
- Microsoft Office: Word, Excel, Outlook, Teams
- Google Workspace: Google Docs, Gmail, Google Sheets
- HR & Workforce Systems: PrismHR ProService
Languages
Hawaiian Pidgin
Native/ Bilingual
Timeline
ACCEL EVENTS & TENTS
01.2021 - 01.2026
TV & FILM PRODUCTION
MULTIPLE PRODUCTIONS
01.1998 - 01.2020