Dayami Rodriguez
Hialeah,FL
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
18
18
years of professional experience
Work History
Commercial Insurance Business Development
Simplex Group
Doral, FL
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Director of Operations
Palmetto Truck Plaza
Hialeah Gardens, FL
08.2020 - 09.2024
- Led and managed projects to support logistics efforts and plans.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities.
- Created and enforced policies and procedures for entire logistics team.
- Analyzed operational performance and implemented plans to achieve organizational and financial goals.
- Assessed needs and allocated resources to meet demand.
- Drafted budgets, monitored warehouse costs and reduced expenses.
- DOT safety rating tracking.
- Safety drivers program course.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
Lead, Commercial Account Manager
Sharp Insurance Agency
Miami Lakes, FL
11.2014 - 06.2020
- Cross-selling and upselling, Performed risk exposure analysis and annual reviews of accounts, increasing retention of current clients.
- Assisted clients with completing claim requests, facilitated prompt response from carriers and followed up with claim status.
- Pursued payment requests on past due accounts, utilizing credit and collection policies and requested cancellations as needed.
- Explored market opportunities by building relationships with community businesses.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Monitored team progress and enforced deadlines.
- Followed staffing strategies to achieve production goals.
Office Manager/ CSR
Lions Insurance Group
Hialeah Gardens, FL
12.2011 - 11.2014
- Managed team of 4 professional employees.
- Surpassed revenue goals in four consecutive quarters.
- Created a comprehensive set of guidelines to measure program and policy effectiveness.
- Entered client records in a centralized database for progress tracking.
- Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
- Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
- Calculated premiums and established payment methods for sales.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Managed office budget to handle all needs, including inventory, postage and vendor services.
Customer Service Rep
LG Insurance Corp & Finance Services
Miami Lakes, FL
05.2008 - 11.2011
- Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
- Processed applications, payments, corrections, endorsements and cancelations.
- Promoted agency products to customers in person, on the telephone and in writing.
- Compiled coverage and rating information in an accessible format.
- Prepared necessary paperwork to process insurance sales and renewals.
- Followed up with potential clients regarding online information requests.
- Presented and clearly explained insurance policy options to clients based on their needs and goals.
- Developed productive working relationships with car dealers, loan processors and other business partners in the community.
- Researched coverage and premium options and supplied clients with the best coverage available.
- Finalized and maintained all types of personal lines insurance policies within the agency.
- Drafted quarterly reports for management review.
Education
High School Diploma -
Hialeah Miami Lakes Senior High School
Miami Lakes01-2002
Skills
- Relationship building
- Critical thinking
- Organizational skills
- Decision-making
- Time management
- Reliable and trustworthy
- Customer service
- Problem-solving
- Excellent communication
- Multitasking Abilities
- Computer skills
- Vehicle Flow Monitoring
- Operations Control
- Regulations Compliance
- Logistics Analysis
LANGUAGES
Fluent in English & Spanish
Timeline
Commercial Insurance Business Development
Simplex Group
11.2024 - Current
Director of Operations
Palmetto Truck Plaza
08.2020 - 09.2024
Lead, Commercial Account Manager
Sharp Insurance Agency
11.2014 - 06.2020
Office Manager/ CSR
Lions Insurance Group
12.2011 - 11.2014
Customer Service Rep
LG Insurance Corp & Finance Services
05.2008 - 11.2011
High School Diploma -
Hialeah Miami Lakes Senior High School