Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dayana Bidopia

Spring Hill,FL

Summary

Dynamic customer service professional with extensive experience at Taco Bus, excelling in complaint resolution and client relations. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in data entry and appointment scheduling, consistently delivering effective solutions and fostering team development.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

LLopezremodeling
Tampa, FL
02.2020 - 07.2025

Contacting clients, getting permits done and sales

Uber Partner

Uber Partner Drivers
Tampa, FL
07.2019 - 12.2024

Food delivery and taking people to places

Cashier

Bagelicious And More
Spring Hill, FL
05.2024 - 09.2024

Waitress and cashier

Assistant Manager

Taco Bus
Tampa, FL
03.2011 - 08.2014

I was first a waitress and cashier then they trained me for assistant manager

Education

Alonso High School
Tampa, FL
05.2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Scheduling
  • Follow-up skills
  • Call management
  • Appointment scheduling
  • Order processing
  • Team development
  • Customer relationship management (CRM)
  • Staff training
  • Quality control
  • Customer education
  • Product sales
  • Product and service solutions
  • Account updating
  • Staff education and training

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Bagelicious And More
05.2024 - 09.2024

Customer Service Representative

LLopezremodeling
02.2020 - 07.2025

Uber Partner

Uber Partner Drivers
07.2019 - 12.2024

Assistant Manager

Taco Bus
03.2011 - 08.2014

Alonso High School