Dayana Colombe
Miami,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Alouettes Academy Of The Arts
06.2023 - Current
- Answered multi-line phone system and transferred callers to appropriate staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Completed all tasks in compliance with company policies and procedures.
Cargo Agent
Swissport
03.2022 - 03.2023
- Organizing goods into different shipping categories to assist with payment and fees.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Examined cargo and freight shipments to check goods' condition.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
After School Assistant
Kiddy Academy
06.2018 - 01.2019
- Organize and participate in recreational activities and outings, such as games and field trips
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Observe and monitor children's play activities
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Retail
All Uniform Wear
07.2016 - 08.2017
- Itemize and total customer merchandise selection at the checkout counter, using the cash register, and accept cash or charge card for purchases.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Apply active listening skills, interject and paraphrase to identify both spoken and unspoken customer needs.
- Analyzing and translating information for Spanish speaking customers.
- Cultivated relationships with key decision makers in leading retail chain accounts, achieving sustainable partnerships with retail buyers.
- Established relationships with key retail accounts.
Education
Bachelor’s in Criminal Justice -
Florida International University
Miami, Florida12.2021
Associate of Arts - Criminal Justice
Miami Dade College
Miami, Florida12.2019
High School Diploma -
Robert Morgan Educational Center
Miami, Florida06.2017
Skills
- Integrity and Honesty
- Language Skills
- Microsoft
- Critical Thinking
- Problem Solver
- Communication Skills
- Customer Service Skills
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Alouettes Academy Of The Arts
06.2023 - Current
Cargo Agent
Swissport
03.2022 - 03.2023
After School Assistant
Kiddy Academy
06.2018 - 01.2019
Retail
All Uniform Wear
07.2016 - 08.2017
Bachelor’s in Criminal Justice -
Florida International University
Associate of Arts - Criminal Justice
Miami Dade College
High School Diploma -
Robert Morgan Educational Center
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