Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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DAYANA FERNANDEZ

Pinellas Park,FL

Summary

Experienced Relationship Banker with a solid background in banking and finance. Proven track record in building lasting customer relationships and delivering exceptional service. Expert in cash handling and sales. Confident in deepening relationships and recommending tailored financial solutions. Strong communications and interpersonal skills. Committed to helping customers with their financial goals and demonstrating convenient ways of banking.

Overview

13
13
years of professional experience

Work History

Relationship Banker

Bank of America
05.2012 - Current
  • Resolved customer inquiries and concerns promptly and professionally maintaining high customer satisfaction.
  • Processed daily client transactions correctly being operationally sound.
  • Confident in suggesting and demonstrating convenient ways of banking and self service options.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving their financial goals by recommending suitable products and services based on their needs.
  • Create long term customer relationships through having deep conversations.
  • Collaborated with partners to expand knowledge and assist customers in all aspects of their lives, business, lending, investment and retirement.
  • Mentoring new employees to the team.

Education

High School Diploma -

Pinellas Park High School
Largo, FL

Skills

  • Relationship building and deepening
  • Customer Service-oriented
  • Sales expertise
  • Cash handling

Accomplishments

    Bank of America Pinnacle Award

Languages

English
Spanish

Timeline

Relationship Banker

Bank of America
05.2012 - Current

High School Diploma -

Pinellas Park High School

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