Dayana Fonseca
Miami,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a full-time position. Ready to help team achieve company goals. Ready to learn new skills and grow professionally with a positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proactive and caring worker with almost 3 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Talented Tutor offering outstanding communication and problem-solving skills. Fosters positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students, parents and support staff. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Dermatology Experts
Miami, FL
04.2024 - 08.2024
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Greeted customers warmly and made them feel welcome.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with scheduling appointments for clients and visitors.
- Responded to customer inquiries via phone, email, and in person.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Signed for packages, recorded deliveries and distributed to personnel.
- Scheduled and confirmed appointments for clients and staff.
Front Desk Receptionist
Urology Specialty Care
Miami, FL
05.2023 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
Home Tutoring Tutor
Tutoring By Christy
Miami, FL
08.2022 - 01.2024
- Collaborated with parents to develop appropriate tutoring lessons
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles
- Provided homework assistance using specific curriculum and materials
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure
- Issued reports updating students, parents and teachers on student progress
- Assisted students in developing study skills and strategies
Office Clerk
Liveliness Service INC
Miami Lakes, FL
05.2022 - 05.2023
- Organized office supplies and maintained an inventory of stock items.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Scanned documents into computer system for storage purposes.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Updated customer accounts information in the database system accurately.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Education
High School Diploma -
G Holmes Braddock Senior High
Miami, FL06.2022
College Credit Certificate - General Business
Miami Dade College
Miami, FLSkills
- Fluent in English and Spanish
- Staff Collaboration
- Retaining Information
- Memorization Techniques
- Learning Environment Structures
- Problem-Solving Skills
- Creative Thinking
- Multitasking Abilities
- Active Listening
- Excellent Communication
- Organization and Time Management
- Patience and Empathy
- Cash Handling
- Customer Service
- Time Management
- Supply Management
- Call Routing
Timeline
Front Desk Receptionist
Dermatology Experts
04.2024 - 08.2024
Front Desk Receptionist
Urology Specialty Care
05.2023 - 04.2024
Home Tutoring Tutor
Tutoring By Christy
08.2022 - 01.2024
Office Clerk
Liveliness Service INC
05.2022 - 05.2023
High School Diploma -
G Holmes Braddock Senior High
College Credit Certificate - General Business
Miami Dade College