Dayana Fonseca
Miami,FL
Summary
Bilingual customer service professional with 5 years of experience delivering welcoming, professional service in fast-paced environments. Experienced in assisting diverse customers, handling inquiries and concerns, managing multiple priorities, and maintaining composure in high-pressure situations. Known for strong communication, adaptability, teamwork, and attention to detail, with a genuine commitment to creating positive customer experiences.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Administrative Assistant
CTS Engineering, Inc.
Doral, FL
04.2025 - Current
- Serve as a primary point of contact for incoming calls, quote requests, and general inquiries, providing professional assistance and directing calls to the appropriate personnel.
- Coordinate meetings, business travel, and hotel accommodations while managing schedules, changing priorities, and logistical details.
- Assist with planning and coordinating company events, meetings, and other business activities while collaborating with team members and leadership.
- Oversee office and kitchen supply inventory, ensuring essential materials and refreshments are consistently stocked and available for daily operations.
- Process check deposits, enter checks into company systems, and accurately log business purchases while maintaining organized financial records.
- Provide direct administrative support to the CEO, handling requests with professionalism, discretion, attention to detail, and strong follow-through.
Front Desk Receptionist/Prior Authorization Specialist
Maximiliano Velasco MD LLC
Miami, FL
08.2024 - 04.2025
- Provided professional and welcoming customer service while assisting patients in person and by telephone.
- Managed appointment scheduling, incoming calls, messages, and patient inquiries while maintaining a positive and professional experience.
- Verified eligibility and coverage information, accurately maintained records, and processed documentation according to established procedures.
- Coordinated prior authorization requests with insurance providers through telephone and web-based systems while managing multiple priorities in a fast-paced environment
Front Desk Receptionist
Dermatology Experts
Miami, FL
04.2024 - 08.2024
- Delivered professional and welcoming customer service while assisting with scheduling, phone inquiries, correspondence, and front-desk operations.
- Handled customer concerns and complaints professionally, following established procedures to address issues and provide appropriate assistance.
- Processed payments by credit card, check, and money order while completing daily financial reconciliation and maintaining accurate records.
Front Desk Receptionist
Urology Specialty Care
Miami, FL
05.2023 - 04.2024
- Greeted and assisted guests while creating a welcoming and professional front-office experience.
- Scheduled and confirmed appointments, coordinated meetings, and managed administrative tasks while balancing multiple priorities.
- Responded to questions and concerns, using sound judgment to resolve issues or escalate matters appropriately while maintaining professionalism.
Home Tutoring Tutor
Tutoring By Christy
Miami, FL
08.2022 - 01.2024
- Developed individualized learning plans and adapted teaching approaches to meet students' different learning styles and needs.
- Communicated with students, parents, and teachers to provide progress updates, encouragement, and ongoing academic support.
Office Clerk
Liveliness Service INC
Miami Lakes, FL
05.2022 - 05.2023
- Coordinated meetings, appointments, and travel arrangements while providing professional customer service and directing inquiries to the appropriate departments.
- Maintained organized records and supported daily office operations through document processing, filing, scanning, and updating customer accounts.
Education
College Credit Certificate - General Business
Miami Dade College
Miami, FLHigh School Diploma -
G Holmes Braddock Senior High
Miami, FLSkills
- Customer Service
- Bilingual
- Verbal Communication
- Conflict Resolution
- Problem Solving
- Multitasking
- Team Collaboration
- Time Management
- Cash Handling
- Attention to Detail
- Adaptability
- Professional Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
CTS Engineering, Inc.
04.2025 - Current
Front Desk Receptionist/Prior Authorization Specialist
Maximiliano Velasco MD LLC
08.2024 - 04.2025
Front Desk Receptionist
Dermatology Experts
04.2024 - 08.2024
Front Desk Receptionist
Urology Specialty Care
05.2023 - 04.2024
Home Tutoring Tutor
Tutoring By Christy
08.2022 - 01.2024
Office Clerk
Liveliness Service INC
05.2022 - 05.2023
College Credit Certificate - General Business
Miami Dade College
High School Diploma -
G Holmes Braddock Senior High