Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Dayana Loret De Mola

Miami,FL

Summary

Experienced customer service professional bringing 3+ years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Dedicated to reducing time and costs. Successful at developing productive relationships with suppliers, customers and colleagues. Excellent report writing, records management and compliance skills. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Specialist

Porcelanosa Usa
Doral, FL
08.2018 - Current
  • Monitored supply chain and managed logistics functions for company.
  • Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of strong team.
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Processed and entered all customer orders into database and provided proactive customer service for all accounts.
  • Tracked orders and notified customers of status or potential delays.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Customer service

LVMH
MIAMI, FL
06.2016 - 08.2018
  • Sales & upselling.
  • Stocking and replenishing.
  • Shipping procedures understanding.
  • Upsold and closed customer sales by driving product benefits around client needs and increased revenue from $200 to $1000 in 20 minutes.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Demonstrated products and specific features in special events.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Dior, Marc Jacobs, ABH, Givenchy etc.
  • Communicated with customers to understand needs and recommend appropriate solutions.

Education

Associate of Arts - Business Communications

Miami Dade College
Miami, FL

High School Diploma -

Hialeah High School
06.2016

Skills

  • Problem Solving
  • Attention to Detail
  • Critical Thinking
  • Flexibility and Adaptability
  • Customer Relations

Certification

  • SAP Software

References

  • Armando Eulacia (305) 898-4632
  • Rina Cadelago (305) 715-7153 Ext. 2620
  • Roy Santamarina (786) 344-5372
  • Daimarelys Requejo (305) 778-3030
  • Ozvel Rodriguez (786) 614-3030

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operations Specialist

Porcelanosa Usa
08.2018 - Current

Customer service

LVMH
06.2016 - 08.2018

Associate of Arts - Business Communications

Miami Dade College

High School Diploma -

Hialeah High School

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Dayana Loret De Mola