DAYANA MANZANEIRA SERSA
Hialeah
Summary
Proven waitress at La Espirituana Cafe, excelling in customer service and cash handling, significantly enhancing dining experiences through meticulous attention to detail and prompt issue resolution. Demonstrated expertise in maintaining high cleanliness standards and managing time efficiently, ensuring customer satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
waitress
La Espirituana
Hialeah
09.2016 - 03.2024
- Inventory Control
- Cash Handling
- Customer Assistance
- Cash Management
- Cleaning and sanitizing
- Refund handling
- Greeted customers and provided menus.
- Provided excellent customer service during meal times.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Verified that all dishes served met quality expectations.
- Maintained a professional attitude while working in a fast-paced environment.
- Followed safety protocols when handling hot plates or sharp objects.
- Completed assigned tasks within designated timeframes.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- La Espirituana Cafe
Education
Some College - Accounting
Instituto Politecnico De Economia Habana Vieja
CubaSkills
- Customer Service
- ID Verification
- Order Taking
- Time management skills
- Payment Processing
- Cash handling expertise
References
References available upon request.
Languages
- English
- Spanish, Native/Bilingual
- English, Full Professional
Activities
- Into high quality fashion
- I love to clean and make sure everything is tidy
- I love to help others with their needs
- I like to learn new things every single day
Timeline
waitress
La Espirituana
09.2016 - 03.2024
Some College - Accounting
Instituto Politecnico De Economia Habana Vieja