Dayana Martinez Hernandez
Round Lake Beach,IL
Summary
Versatile and dedicated, I leveraged my bilingual skills and compassionate caregiving at Mount St Joseph to enhance the quality of life for individuals with disabilities. Adept in client support and problem-solving, I consistently exceeded goals through innovative support planning and teamwork, driving significant improvements in client well-being and independence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Profesional
Mount St Joseph
Lake Zurich, IL
01.2018 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Planned daily activities in classroom including sensory, arts and crafts, fine and gross motor.
- Assisted patients with daily living activities, promoting independence and dignity.
- Worked with individuals with special needs to increase social skills and independence.
Sales Associate
Petland
Round Lake, IL
08.2015 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Diploma -
Tuscola High School
Waynesville, NCCollege of Lake County
Grayslake, ILSkills
- Bilingual (English & Spanish)
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Client documentation
- Goal Setting
- Recreational Activities
- Individualized Support Planning
- CPR Certification
- Time Management
- Fast Learner
- Documentation and Recordkeeping
- First Aid Certification
- Teamwork and Collaboration
- Problem-solving skills
- Adapt to diverse groups
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Profesional
Mount St Joseph
01.2018 - Current
Sales Associate
Petland
08.2015 - 01.2018
Diploma -
Tuscola High School
College of Lake County