Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dayana Michel

Orlando,FL

Summary

Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Webster Bank
Remote
05.2023 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Concierge/reservation

BallenIsles Country Club
Palm Beach Gardens, FL
07.2022 - 10.2024
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.

Concierge

Inspired Living at Royal Palm
Royal Palm
02.2018 - 08.2021
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.

Education

Bachelor Of Nursing - Nursing

Florida Atlantic University
Boca Raton, FL

High School Diploma -

Atlantic High School
Delray Beach, FL
05.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Client relations

Languages

Creole
Native or Bilingual

Timeline

Customer Service Representative

Webster Bank
05.2023 - 10.2024

Concierge/reservation

BallenIsles Country Club
07.2022 - 10.2024

Concierge

Inspired Living at Royal Palm
02.2018 - 08.2021

Bachelor Of Nursing - Nursing

Florida Atlantic University

High School Diploma -

Atlantic High School