Dayana Palacios
Houston,TX
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
To-Go Specialist
Chili's Bar And Grill
04.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed to learn how to deal with 2+ calls at a time.
Crew Member
Chipotle Grill
05.2023 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Managed to average 30+ hours per week.
Education
Bachelor Of Accountancy - Accounting
University of Houston
Houston, TX05.2027
High School Diploma -
Willowridge High School
Houston, TX05.2023
Skills
- Customer Service
- Food Running
- Beverage Preparation
- Order Management
- Customer Engagement
- Taking Orders
- Hospitality Service Expertise
- Store Opening and Closing
- Clear Communication
- Verbal and Written Communication
- Teamwork and Collaboration
- Cash Handling
- Sales expertise
- Telephone etiquette
- Customer engagement
- Cash register operation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
Chipotle Grill
05.2023 - Current
To-Go Specialist
Chili's Bar And Grill
04.2023 - Current
Bachelor Of Accountancy - Accounting
University of Houston
High School Diploma -
Willowridge High School