Ana Gibbons
Houston,TX
Summary
Proactive To-Go Specialist, Server, and Restaurant Hostess with extensive experience in customer service and food service roles. Expertise in handling high-stress situations, resolving customer concerns, and collaborating with kitchen staff for timely order completion. Strong skills in cash handling, POS systems, and providing detailed menu knowledge to enhance customer satisfaction. I am reliable and bring attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks. Punctual To-Go Specialist with in-depth knowledge of menu items and cash handling practices. Efficient and hardworking individual offering [Number] years of experience taking food and beverage orders in-person and over telephone. Recognized for excellent numeracy skills and enthusiastic, friendly disposition.
Overview
5
5
years of professional experience
Work History
To-Go Specialist
Red Lobster
01.2023 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
Server
Sotos Cantina
01.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Restaurant Hostess
Saltgrass Steakhouse
01.2021 - 01.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Server
IHOP
10.2019 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier
Chipotle
01.2020 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Cypress Creek Highschool
Houston, TX06.2022
Skills
- Strong multitasking
- Phone Etiquette
- Quick Learner
- Initiative-taking
- Goal-Oriented
- Detail Oriented
- Money Handling
- Payment Processing
- Upselling
- Tableside Service
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Customer Relations
- Cash handling and management
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
To-Go Specialist
Red Lobster
01.2023 - Current
Server
Sotos Cantina
01.2021 - 01.2023
Restaurant Hostess
Saltgrass Steakhouse
01.2021 - 01.2023
Cashier
Chipotle
01.2020 - 10.2020
Server
IHOP
10.2019 - 11.2021
High School Diploma -
Cypress Creek Highschool