DAYANA PEREZ
McAllen,TX
Summary
Dedicated to becoming a communicative and knowledgeable leader with a diverse range of assignments and personal expertise. Possessing strong problem-solving abilities, I am committed to delivering polite and professional solutions to address concerns and maximize satisfaction.
Overview
3
3
years of professional experience
Work History
Licensed Esthetician
GirlGangNailStudio
McAllen, TX
03.2022 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Improved clientele retention with exceptional customer service and follow-up care.
Call Center Representative
Senture
McAllen, TX
08.2021 - 01.2022
- Started as a TIER1 CRS delivering accurate, empathetic and knowledgeable information for claimant's questions and unemployment related concerns
- After just a month, I was chosen by supervisor Carolina Segovia as one of her best agents to be moved to Tier2 to assist VEC with escalated calls with more complex issues
- Worked as a TIER2 agent along with VEC specialists managing high-volume calls while reviewing claim's information, determining current issues and coming up with potential solutions to de-escalate claimant's conflicts
Education
Nursing
South Texas College
McAllen, TXEsthetician - Esthetics
Vogue School of Cosmetology
McAllen, TX04.2024
High School Diploma - undefined
Mcallen High School
McAllen, TX05.2017
Skills
- Proficient in Organization
- Multitasking
- Computer skills
- Accurate Data Entry
- Data gathering
- Fluent in Spanish (Bilingual)
- Customer service
- Multitasking and organization
- Spa retail sales
- Eyelash extension application
- Scheduling
- Superior attention to detail
- Excellent team player
- Relationship building and management
Timeline
Licensed Esthetician
GirlGangNailStudio
03.2022 - Current
Call Center Representative
Senture
08.2021 - 01.2022
Nursing
South Texas College
High School Diploma - undefined
Mcallen High School
Esthetician - Esthetics
Vogue School of Cosmetology