Dayana Roberson
Youngstown,OH
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Server
Dennys Restaurant
04.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Personal Care Assistant
Community Resources For Independence
07.2019 - 07.2020
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Volunteer
First Assembly Of God
01.2013 - 01.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Babysitter
Family Members
03.2016 - 04.2017
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Activity Aide
Clepper Manor
01.2016 - 01.2017
- Documented daily activities and intake in nursing notes, care plans and communication books to fulfill state requirements.
- Encouraged full participation in activities from all attendees, which helped drive excitement.
- Visited with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in activity care plan.
- Explained rules for games so all parties understood how to take part in entertainment.
Education
Bachelor of Arts - Psychology
Youngstown State University
Youngstown, OH12.2023
Sharon High School
Sharon, PA06.2018
Skills
- Telephone Etiquette
- Recordkeeping
- Volunteer Recruitment
- Operations Support
- Answering Phones
- Food Distribution
- Flexible Schedule
- Event Setup
- Pennsylvania Driver's License
Timeline
Server
Dennys Restaurant
04.2020 - Current
Personal Care Assistant
Community Resources For Independence
07.2019 - 07.2020
Babysitter
Family Members
03.2016 - 04.2017
Activity Aide
Clepper Manor
01.2016 - 01.2017
Volunteer
First Assembly Of God
01.2013 - 01.2018
Bachelor of Arts - Psychology
Youngstown State University
Sharon High School