Taina Cosme
Cape Coral,FL
Summary
Dynamic professional with a proven track record in customer service and office administration, notably at Millennium Physician Group. Excelled in patient care and office efficiency, mastering appointment scheduling and verbal communication. Demonstrated leadership by training peers and enhancing patient satisfaction through meticulous attention to detail and empathetic interaction.
Overview
3
3
years of professional experience
Work History
Server
Cape Cabaret
Cape Coral, FL
09.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Laboratory Phlebotomist
Millennium Physician Group
Cape Coral, FL
03.2022 - Current
- Performed venipunctures and skin punctures on patients to draw blood for laboratory tests.
- Demonstrated excellent patient care by providing comfort and assurance during the procedure.
- Maintained accurate records of all specimen collection, labeling and transport procedures.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for patients.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of patients.
Education
Associate of Science - Medical Assisting
Southwest Florida College
Fort Myers05-2011
Skills
- Customer Service
- Office Organization
- Appointment confirmation
- Office Administration
- Appointment Scheduling
- Verbal and written communication
- Listening Skills
- Multi-Line Telephone Systems
- Telephone Etiquette
Languages
Spanish
Limited
Timeline
Server
Cape Cabaret
09.2023 - Current
Laboratory Phlebotomist
Millennium Physician Group
03.2022 - Current
Associate of Science - Medical Assisting
Southwest Florida College
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