Dayana Rodriguez
Kissimmee,FL
Summary
Dynamic Medical Assistant with a proven track record at Valora Medical Group, excelling in patient care and referral coordination. Recognized for exceptional communication and problem-solving skills, I adeptly managed high-volume tasks while enhancing team performance and streamlining operations, ensuring efficient service delivery and patient satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in the medical field position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Valora Medical Group
Medical Assistant /Referral Coordinator Lead
Kissimmee, FL
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
Immediate Medical Care
Referral Supervisor/Front Triage
Spring Hill, FL
02.2020 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Metropolitan Health Care
Billing-Coding and Collection
Howell Township, NJ
04.2018 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Streamlined collections processes for increased efficiency, resulting in faster payments and reduced outstanding receivables.
- Enhanced customer relationships through professional communication and negotiation skills, resolving disputes and ensuring timely payments.
Middletown Urgent Care
Triage Assistant /Front Desk
Middletown, NY
03.2015 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Streamlined check-in processes, reducing wait times for guests.
Education
Certification - Medical Assistant/Billing
Sanford Brown Institute
Sanforf03-2006
High School Diploma -
Colonial High School
Orlando, FL05-2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organization and time management
- Decision-making
- Team leadership
- Staff training and development
- Staff management
- Goal setting
- Strategic planning
- Project management
- Performance management
- Customer relationship management (CRM)
- Shift scheduling
- Schedule preparation
- Workforce management
- Marketing
- Business planning
- Emergency response
- Claims processing
- HIPAA compliance
- Claim submission
- Denial management
- Payment posting
- Month-end closing procedures
- Medical billing expertise
- Record preparation
- Telephone etiquette
- Data entry
- Appointment scheduling
- Administrative skills
- Scheduling appointments
- Office organization
- Hospitality services
- Front office management
- Work prioritization
- Administrative support
- Medical terminology
- Office administration
- Patient registration
- Patient referrals
- Emergency procedures
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Phlebotomy
Certification
Attached
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Valora Medical Group
Medical Assistant /Referral Coordinator Lead
03.2024 - Current
Immediate Medical Care
Referral Supervisor/Front Triage
02.2020 - 11.2022
Metropolitan Health Care
Billing-Coding and Collection
04.2018 - 01.2020
Middletown Urgent Care
Triage Assistant /Front Desk
03.2015 - 01.2018
Certification - Medical Assistant/Billing
Sanford Brown Institute
High School Diploma -
Colonial High School