Dayana Rosales
Plano,TX
Summary
Detail-oriented phlebotomy intern skilled in blood collection, specimen processing, and clinical documentation. Committed to patient safety and effective communication, ensuring compliance with health protocols.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Phlebotomy Intern
LabCorp
Lewisville, Texas
10.2025 - 11.2025
- Collected blood samples from patients following safety protocols and procedures.
- Assisted in labeling and processing specimens for laboratory analysis.
- Communicated effectively with patients to ensure comfort and cooperation during procedures.
- 207 venipunctures successfully on two weeks of internship.
- Documented patient information accurately in electronic health records.
Customer Service Representative
Academy Sports Outdoors
Plano, Texas
03.2024 - 11.2025
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Resolved customer complaints swiftly and professionally to ensure satisfaction.
- Managed inventory levels by restocking shelves and tracking product availability.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medical Assistant /Mobile Phlebotomist
Heal 360 Urgent Care
Frisco, TX
08.2021 - 01.2023
- Assisted with patient intake and registration processes at Heal 360 Urgent Care.
- Prepared examination rooms and ensured cleanliness for patient comfort.
- Conducted basic clinical procedures, including vital signs and lab sample collection.
- Utilized electronic health record systems to document patient information securely.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
Education
Some College (No Degree) - Medical Assistance
Finlay Training Institute
Grand Prairie, TX11-2025
Some College (No Degree) - Phlebotomist
Dallas Career Institute
Dallas, TX05-2021
High School Diploma -
Instituto Privado Nueva Vision
Honduras11-2015
Skills
- blood collection
- specimen processing
- electronic health records
- vital signs assessment
- patient safety protocols
- customer relationship management
- clinical documentation
- adaptability
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Certification
- Basic Life Support Certificacion - BLS
Timeline
Phlebotomy Intern
LabCorp
10.2025 - 11.2025
Customer Service Representative
Academy Sports Outdoors
03.2024 - 11.2025
Medical Assistant /Mobile Phlebotomist
Heal 360 Urgent Care
08.2021 - 01.2023
Some College (No Degree) - Medical Assistance
Finlay Training Institute
Some College (No Degree) - Phlebotomist
Dallas Career Institute
High School Diploma -
Instituto Privado Nueva Vision