Dayana Roura
Miami
Summary
To obtain a position with a company that provides for growth opportunities and further enables me to effectively to utilize my knowledge, leadership and communication skills to impact the company’s productivity and profitability.
Overview
7
7
years of professional experience
Work History
Business clerk
JH Body Shop Services Corp
01.2022 - Current
- Create invoices; Give quotations; Order parts; Schedule appointments; Speak to insurance companies; Answer phone calls; Create files.
Maintenance administrator
Country Club Towers
05.2021 - 07.2021
- Receive, create and distribute work orders; Answer phone calls; Schedule appointments; Manage technicians; Send order for different repairs; Problem solving.
Customer service and Sales agent
Del Toro Insurance
10.2019 - 01.2021
- Answer calls promptly; Process payments for the insured; Send necessary documents such as ID cards, declaration page, ETC; Explain coverage(s) on insureds policy; Process endorsements; Write notes on every answered calls.
Sales Support
Imperial Dade
11.2016 - 10.2019
- Update customers contracts monthly; Send customer copies of monthly contracts; Make sure resales on orders are not invoiced below companies cost; Send sale representatives monthly price books and ship to reports; Run several reports daily to ensure that orders are not invoiced and delivered below the $200 min for delivery.
Customer service representative
Imperial Dade
11.2016 - 10.2019
- Answer phone calls; Assist sales reps with various tasks; Solve customer complaints; Greet customers; Place order over the phone for customers., Respond to “Request for proposals”, “ Request for quotes”; Reach out to vendor(s) for lowest price possible on different items on bid; Assure that pricing is guaranteed for bids term; Calculate monthly or yearly usage.
Education
Pharmacy Technician - Pharmacy
FVI School of Nursing And Technology
11.2023
High School Diploma -
South Miami Senior High School
Miami, FL06.2014
Skills
- Third-party billing
- HIPAA
- Laws and Regulations
- Inventory management
- Math and Pharmacology
- Data entry and prescription filling
- Critical thinking
- Verbal and Written communication
- Accountability
- Teamwork
- Empathy/ compassionate care
- Punctual
- Multitasking
- Work under stress
Additional Information
- Certification/ Licenses: BLS , Registered Pharmacy Technician
Timeline
Business clerk
JH Body Shop Services Corp
01.2022 - Current
Maintenance administrator
Country Club Towers
05.2021 - 07.2021
Customer service and Sales agent
Del Toro Insurance
10.2019 - 01.2021
Sales Support
Imperial Dade
11.2016 - 10.2019
Customer service representative
Imperial Dade
11.2016 - 10.2019
Pharmacy Technician - Pharmacy
FVI School of Nursing And Technology
High School Diploma -
South Miami Senior High School
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