Dayana Sandoval
Bolingbrook,IL
Summary
Experienced Customer Service Representative with 5 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Experience managing outbound and inbound calls and handling medical billing with patience and tact. Polite and professional customer service successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings.
Overview
10
10
years of professional experience
Work History
Call Center Customer Service Representative
Savista
12.2018 - 08.2024
- Helped large volume of customers with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns regarding medical services to patients to assist in their inquires.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Warehouse Worker
Express agency, Dicke Safety Products
01.2015 - 01.2017
- Assembled safety panels to prepare them so product could be ready for shipment
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Customer Service/Retail Sales Representative
Jcpenney
01.2015 - 01.2016
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook, IL07.2015
Skills
- Upbeat and Positive Personality
- Understanding Customer Needs
- Call Documentation
- Calm and Professional Under Pressure
- Good Listening Skills
- Computer Proficiency
- Bilingual
Languages
English
Spanish
Timeline
Call Center Customer Service Representative
Savista
12.2018 - 08.2024
Warehouse Worker
Express agency, Dicke Safety Products
01.2015 - 01.2017
Customer Service/Retail Sales Representative
Jcpenney
01.2015 - 01.2016
High School Diploma -
Bolingbrook High School
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