Dayana Serrano
Miami
Summary
Experienced server and bartender with an extensive knowledge of cocktails and an intuitive ability to engage customers of all types. Friendly, open and committed to building a customer base by providing a positive service experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
DORAL BILLIARDS
Doral
01.2024 - 05.2026
- Created signature cocktails using fresh ingredients and unique flavor profiles.
- Provided excellent customer service, fostering a welcoming atmosphere for guests.
- Served wine, beer, and cocktails to patrons, ensuring timely delivery and customer satisfaction.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar inventory, ensuring stock levels met customer demand consistently.
- Trained new bartenders on drink recipes and bar operations effectively.
- Assisted in planning special events, offering tailored drink menus for occasions.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Resolved customer complaints swiftly, ensuring satisfaction in a busy environment.
- Resolved customer complaints in a professional manner.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Assisted in setting up the bar for service shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Effectively multitasked within a fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Developed good working relationships with fellow employees through effective communication.
- Arranged bottles and glasses behind bar to make attractive displays.
- Performed opening and closing duties including restocking supplies.
Bartender/Shift Manager
REDBAR BRICKELL
01.2022 - 02.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained 4 new servers on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Built loyal relationships with locals and turned them into my regulars, maximizing returning customers.
Bartender/Server
TEDS HIDEAWAY- BAR
08.2019 - 01.2022
- Greeted guests in a timely and professional manner
- Poured drinks using standard pour according to specifications
- Up-sold alcoholic beverages, appetizers and desserts
- Upheld strict cash handling procedures
- Ran my own food and barbacked for myself when needed
- Followed safety and sanitation policies when handling food andbeverages
- Implemented effective operational strategies and built customer andemployee loyalty
- Maintained complete knowledge of restaurant menu and prices
- Resolved guest complaints quickly and efficiently.
Bartender/Server/Shift Manager
GORDOS BAR & RESTAURANT
09.2015 - 06.2019
- Managed and evaluated the activities of front and back of the house employees
- Maintained full knowledge of beverage lists and promotions
- Described food and drink specials to guests with enthusiasm and appeal
- Set up glassware and liquor prior to events
- Change beer kegs
- Managed strict beverage control to minimize waste
- Cleaned shelving, mixers, cups, blenders and soda guns
- Processed orders on a computerized point of sale system
- Ensured liquor was secured at the end of shifts
- Served each guest courteously, quickly and efficiently
- Attended bar customers while preparing servers drinks
- Etrieved liquor, wine and beer from various storage facilities
- Closed out cash register and prepared cashier report
- Refused service to intoxicated guests
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Recognized and formally acknowledged outstanding staffperformance to boost company morale and productivity
- Trained and directed new hires during restaurant orientations
- Voided servers incorrect items during shift.
Server
GILBERTS RESORT BAR & RESTAURANT, HWY
01.2013 - 08.2015
- Maintained complete knowledge of restaurant menu, including daily specials
- Monitored cash intake and deposits, ensuring 100% accuracy
- Prepared for large parties and reservations, anticipating planning
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Received frequent customer compliments for going above and beyond normal duties.
- Promoted items on beverage lists and restaurant specials.
- Bussed and reset tables and kept dining room and work areas clean.
- Accurately described menu items to customers.
- Reported accidents, injuries or unsafe work conditions to manager.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Education
ASSOCIATES - INTERIOR DESIGN
Miami Dade College
Skills
- Food and beverage pairings
- Point of sale operation
- Sales expertise
- Beverage preparation
- Menu Memorization
- Order Accuracy
- High-Volume Dining
- Food Sales and Promotion
- Daily Specials Memorization
- Ordering Procedures
- Cash Handling
Certification
- Tips Certified
On-Premise Alcohol Server Training
Expiration Date:10/22/2026
Certificate #
ON-000026987735
Languages
- English
- Spanish
Timeline
Bartender
DORAL BILLIARDS
01.2024 - 05.2026
Bartender/Shift Manager
REDBAR BRICKELL
01.2022 - 02.2023
Bartender/Server
TEDS HIDEAWAY- BAR
08.2019 - 01.2022
Bartender/Server/Shift Manager
GORDOS BAR & RESTAURANT
09.2015 - 06.2019
Server
GILBERTS RESORT BAR & RESTAURANT, HWY
01.2013 - 08.2015
ASSOCIATES - INTERIOR DESIGN
Miami Dade College