Dayana Toro
Corona
Summary
Professional with experience in customer service and administrative support, adept at managing front desk operations. Demonstrated ability to resolve customer complaints efficiently while maintaining compliance with industry standards. Proven skills in cash handling and record-keeping, ensuring accuracy in financial transactions. Strong team collaboration and leadership experience contribute to a positive work environment.
Overview
4
4
years of professional experience
Work History
Supervisor
Sheriff Street lounge
Ozone Park
04.2023 - 09.2024
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained positive working relationship with fellow staff and management.
- Monitored cash handling procedures to ensure accuracy of all transactions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Resolved customer complaints in a professional manner.
Front Desk Receptionist
Bowl 369
Ozone Park
03.2021 - 04.2023
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Education
Some College (No Degree) - Psychology
LaGuardia Community College
Long Island City, NYSkills
- Customer service
- Conflict resolution
- Team collaboration
- Problem solving
- Experience in leadership
- Cash handling experience
- Time management
Timeline
Supervisor
Sheriff Street lounge
04.2023 - 09.2024
Front Desk Receptionist
Bowl 369
03.2021 - 04.2023
Some College (No Degree) - Psychology
LaGuardia Community College