Dayana Verdugo

• Stayed current on company offerings and industry trends
• Set and achieved company defined sales goals
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
• Built relationships with customers and community to promote long term business growth
• Negotiated prices, terms of sales and service agreements
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing

• Maintained regular client list and successfully handled walk-in customers
• Conducted makeup classes to help students gain in-depth knowledge of various products and uses
• Provided pre- and post-service consultations to accurately assess clients' needs
• Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences
• Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health
• Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales
• Styled hair, makeup and nails for customers for special events and occasions
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
• Prepared skin for makeup application by cleaning, moisturizing and priming
• Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection
• Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client
• Answered phone calls and emails to schedule client appointments
• Increased revenue through effective customer service and inventory management
• Used social media platforms to promote salon and services
• Assessed customer skin tone and complexion to determine appropriate products and materials to use
• Applied makeup in accordance with clothing style
• Utilized latest techniques in balayage, ombre, highlights and color correction

Front desk secretary

Greeting patients

Contacting insurance

Calling to confirm appointment/ scheduling appointments.