Dayana Viltz
Port Arthur,TX
Summary
Dynamic Sales Clerk with proven expertise in suggestive selling and product merchandising from tenure at Tourism Training Center. Excelled in creating memorable customer experiences, boosting store satisfaction through exceptional service and strategic merchandise arrangement. Skilled in cash handling and complaint resolution, achieving significant targets in credit card applications and promotions. Demonstrates strong organizational abilities and a goal-oriented approach, enhancing customer loyalty and sales outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Clerk
Tourism Training Center
07.2018 - 10.2023
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Kept front check out area clean and organized for efficient service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Processed payments and returns with accuracy and efficiency.
- Opened and closed store by balancing cash registers and receipts.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Wrapped, boxed and weighed bakery department products.
Education
High School Diploma -
Rafael Maria De Mendive
Santiago De Cuba 07.2010
Skills
- Suggestive Selling
- Product Merchandising
- Wrapping procedures
- Point of sale operations
- Organization
- Cash Handling
- Complaint resolution
- Cash Register Operation
- Inventory Control
- Counter management
- Accurate money handling
- Staff education and training
- Merchandising ability
- Loss Prevention
- Hospitality and accommodation
- Goal-Oriented
- Delivery processing
- Sales expertise
- Bagging knowledge
- Technical Support
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- [Area of expertise] License - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Sales Clerk
Tourism Training Center
07.2018 - 10.2023
High School Diploma -
Rafael Maria De Mendive
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