Dayanara Acevedo
Bronx,NY
Summary
Responsible and creative professional dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Strong knowledge of office administration, costumer service, data entry and file management. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Treatment Coordinator
Diamond Braces
09.2023 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- In charge of training incoming employees at the same level position
- Experienced in medical software systems i.e. Edge
Assistant Manager and Salesperson
New King Jewelry
07.2020 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated in the training process of new employees
- Responsible for efficient and effective data entry regarding customers and sales
- Performed sales using different financing companies, i.e., Snap! Finance, Acima.
Education
Bachelor of Arts - Psychology & Economics
The City College of New York
06.2023
High School Diploma -
World View High School
06.2018
Skills
- Organizational Skills
- Customer Service
- Knowledge of dental insurance
- HIPAA Compliance
- Office Administration
- Financial Counseling
- Bookkeeping
- Filing and Recordkeeping
- Creative Problem-Solving
- Bilingual: Spanish and English
References
Upon request
Timeline
Treatment Coordinator
Diamond Braces
09.2023 - Current
Assistant Manager and Salesperson
New King Jewelry
07.2020 - 09.2023
Bachelor of Arts - Psychology & Economics
The City College of New York
High School Diploma -
World View High School
Similar Profiles
Damaris TigreDamaris Tigre
Dental Assistant at Diamond BracesDental Assistant at Diamond Braces
Giselle RodriguezGiselle Rodriguez
Receptionist/Patient Treatment Coordinator at Diamond BracesReceptionist/Patient Treatment Coordinator at Diamond Braces
Samantha ColonSamantha Colon
Dental Treatment Coordinator at Diamond BracesDental Treatment Coordinator at Diamond Braces