Dayanara Cortes
Oklahoma City,OK
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Demonstrates specialized skills in conflict resolution, data entry, and customer relationship management. Excels in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Dedicated to making an efficient work environment, while working with others, and following instructions.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Allegiance Credit Union
Edmond, Oklahoma
11.2025 - Current
- Educated members on credit union products and services to enhance their financial knowledge.
- Assisted members with account inquiries and transaction processing.
- Resolved member concerns through effective communication and problem-solving skills.
- Collaborated with team to foster a welcoming branch environment, improving member satisfaction.
- Utilized banking software to manage member accounts and transactions efficiently.
- Effectively verified and updated member information to maintain federal guidelines.
- Greeted customers in a friendly and professional manner.
- Built strong relationships with members to ensure tailored and attentive service.
Shift Leader
Panad Express
Edmond, Oklahoma
07.2025 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Trained new employees on customer service protocols and operational procedures.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Cashier Team Lead
All American Pizza
Oklahoma City, Oklahoma
04.2022 - 12.2025
- Trained new cashiers on register procedures and customer interaction techniques to enhance service quality.
- Managed cash handling processes, including balancing drawers and processing transactions.
- Resolved customer complaints promptly, ensuring customer satisfaction and fostering a positive dining experience.
- Maintained a calm and positive attitude while serving customers during busy dinner rushes.
- Established personal connections with customers through attentive service and hospitality, contributing to customer loyalty.
- Assisted in inventory management by tracking product availability and restocking supplies.
Education
High School Diploma -
Putnam City North
Oklahoma City, OK05-2024
Some College (No Degree) - Diversified Studies
Oklahoma City Community College
Oklahoma City, OK07-2026
Skills
- Banking
- Software navigation
- Customer service
- Training and development
- Team leadership
- Continuous improvement
- Multitasking
- Effective communication
- Relationship building
Affiliations
- Boy Scouts of America
- Philharmonic Orchestra
Timeline
Member Service Representative
Allegiance Credit Union
11.2025 - Current
Shift Leader
Panad Express
07.2025 - Current
Cashier Team Lead
All American Pizza
04.2022 - 12.2025
High School Diploma -
Putnam City North
Some College (No Degree) - Diversified Studies
Oklahoma City Community College