Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janessa D Tilton

La Mesa,CA

Summary

I’m looking for a position where I can continue to expand my knowledge and skill in finance and administration. I thrive in the banking and customer service atmosphere.

Overview

18
18
years of professional experience

Work History

Member Service Representative

Navy Federal Credit Union
01.2013 - 01.2023
  • Assisted members with all banking transactions on the teller line quickly and with proficiency
  • Accounted for all incoming and outgoing cash, as well as checks on a daily basis
  • Following security and regulations in place
  • Assisted existing members as well as new members with banking information on all NFCU products and services
  • Processed loans including mortgage products and disbursed them to members
  • My NMLS number being 1583135

Contact Center Representative

San Diego County Credit Union
01.2012 - 01.2013
  • Answered calls, secure messages and Live Chat sessions in an extremely fast moving environment using multiple computer programs
  • Assisted and catered to members with existing accounts, as well as new members banking needs and offered new services

Client Executive

ista North America
01.2010 - 01.2011
  • Maintained a portfolio for properties utility and rent statements, including accounts receivables
  • Assisted properties with cost effective and energy saving tips
  • Utilized various platform in billing residents for clients

Customer Service

Nordstrom
01.2007 - 01.2010
  • Took escalated customer complaints and concerns
  • Trained new and current employees on Nordstrom procedures and practices
  • Tracked and kept inventory of all out of store transfers
  • Processed and prepared deposits from the stores registers from the previous business day

Cash Room

Nordstrom
01.2005 - 01.2007
  • Counted and prepared department deposits
  • Counted and prepared outgoing cash deposit for store deposit.
  • Followed up with customers about recent purchases and shopping experience
  • Organized inter-departmental meetings and events

Education

High School -

Cajon High School
San Bernardino, CA
01.2004

Skills

  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support
  • Transaction processing
  • Account management
  • Complaint handling
  • Service upselling
  • Product sales
  • Banking
  • Payment processing
  • Banking operations support
  • Point-of-sale system
  • Member correspondence
  • Member onboarding
  • Understanding customer needs
  • Product knowledge

Timeline

Member Service Representative

Navy Federal Credit Union
01.2013 - 01.2023

Contact Center Representative

San Diego County Credit Union
01.2012 - 01.2013

Client Executive

ista North America
01.2010 - 01.2011

Customer Service

Nordstrom
01.2007 - 01.2010

Cash Room

Nordstrom
01.2005 - 01.2007

High School -

Cajon High School
Janessa D Tilton