I’m looking for a position where I can continue to expand my knowledge and skill in finance and administration. I thrive in the banking and customer service atmosphere.
Overview
18
18
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
01.2013 - 01.2023
Assisted members with all banking transactions on the teller line quickly and with proficiency
Accounted for all incoming and outgoing cash, as well as checks on a daily basis
Following security and regulations in place
Assisted existing members as well as new members with banking information on all NFCU products and services
Processed loans including mortgage products and disbursed them to members
My NMLS number being 1583135
Contact Center Representative
San Diego County Credit Union
01.2012 - 01.2013
Answered calls, secure messages and Live Chat sessions in an extremely fast moving environment using multiple computer programs
Assisted and catered to members with existing accounts, as well as new members banking needs and offered new services
Client Executive
ista North America
01.2010 - 01.2011
Maintained a portfolio for properties utility and rent statements, including accounts receivables
Assisted properties with cost effective and energy saving tips
Utilized various platform in billing residents for clients
Customer Service
Nordstrom
01.2007 - 01.2010
Took escalated customer complaints and concerns
Trained new and current employees on Nordstrom procedures and practices
Tracked and kept inventory of all out of store transfers
Processed and prepared deposits from the stores registers from the previous business day
Cash Room
Nordstrom
01.2005 - 01.2007
Counted and prepared department deposits
Counted and prepared outgoing cash deposit for store deposit.
Followed up with customers about recent purchases and shopping experience