Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Dayanara Fisk

Roselle,IL

Summary

Dynamic and engaging professional with proven expertise in guest relations and dining area maintenance, honed across roles at The Southern Cafe and other establishments. Excelled in enhancing customer satisfaction through exceptional service and efficient POS system operations. Skilled in active listening and time management, consistently improving team performance and customer experience.

Overview

4
4
years of professional experience

Work History

Waitress

The Southern Cafe
Roselle, IL
08.2023 - Current
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Prepared checks accurately and processed payments promptly.
  • Answered questions about menu items, ingredients, and pricing.
  • Replenished beverages when necessary.
  • Took orders for food and drinks and delivered them to guests.
  • Set up tables in between patrons to reduce wait times.
  • Stocked service areas with supplies during slow periods.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Bussed tables as needed during peak hours.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Developed positive relationships with regular customers through friendly conversation.

Cashier

Portillos
Bloomingdale, IL
12.2022 - 07.2023
  • Energetically greeted customers promptly, and took their orders.
  • Resolved customer complaints professionally, according to company policy.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
  • Followed company security procedures for handling large sums of money.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Friendly, and positive service.

Hostess/Waitress

Bulldog Ale House
Roselle, IL
06.2021 - 11.2022
  • Provided menus to customers and answered questions regarding menu items.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Took beverage orders and served drinks during peak meal times.
  • Ensured compliance with health and safety regulations at all times.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
  • Distributed menus to guests, led to tables, and gave initial information about service staff or specials.
  • Resolved any customer complaints or issues quickly and professionally.
  • Assisted staff by serving food and beverages or bussing tables.

Education

Associate of Arts -

College of DuPage
Glen Ellyn, IL
01-2026

High School Diploma -

Lake Park High School
Roselle, IL
05-2023

Skills

  • Dining area maintenance
  • Excellent customer service
  • Physical stamina
  • Guest relations
  • Point of sale (POS) system operations
  • Decision-making
  • Time management
  • Active listening
  • Greeting guests

Volunteer Work

Feed My Starving Children

  • In teams to fill as many boxes of food as we could
  • Scooped food and placed in a funnel and bagged food
  • Clean Stations

Timeline

Waitress

The Southern Cafe
08.2023 - Current

Cashier

Portillos
12.2022 - 07.2023

Hostess/Waitress

Bulldog Ale House
06.2021 - 11.2022

Associate of Arts -

College of DuPage

High School Diploma -

Lake Park High School

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Dayanara Fisk