Dayanara Gonzalez
Acworth,GA
Summary
Bilingual (Spanish/English) administrative professional with experience in billing, invoicing, reconciliation, and customer support. Proficient in Microsoft Excel and dealership software such as CDK, IPOSpays,and TSD Dealer with a focus on accuracy and operational efficiency.
Overview
6
6
years of professional experience
Work History
Automotive Billing Admin/Cashier
Krause Family Ford
Woodstock, Georgia
11.2023 - Current
- Employee of the month (May 2025)
- Processed daily transactions (card, cash, check) in a timely manner.
- Properly used credit card software to generate payment links.
- Balanced cash drawer nightly.
- Completed the daily deposit with accurate debits and credits for the reconciliation report.
- Generated invoices and purchase orders for partnering vendors.
- Collaborated with service advisors and management to resolve outstanding balances.
- Constructed loaner car agreements and communicated contract terms and conditions in an easy-to-understand manner.
Server/Event Ambassador
TopGolf
Alpharetta, GA
12.2021 - 11.2023
- Delivered exceptional customer service to guarantee guest satisfaction.
- Responded promptly to inquiries and complaints, maintaining professionalism.
- Ensured courteous and efficient service for each guest.
- Processed cash and electronic transactions accurately, adhering to company policies.
- Led setup for company and personal buffet events, ensuring smooth operations.
- Maintained positive guest experiences during events while adhering to scheduled timelines.
Hostess/Cashier
El Porton Mexican Restaurant
Roswell, GA
06.2019 - 12.2021
- Greeted guests upon arrival and seated them promptly to enhance service efficiency.
- Managed waiting list to ensure timely seating for all parties.
- Executed mental math to maintain proper server rotation.
- Streamlined reservation processes, reducing wait times significantly.
- Accurately handled cash payments and reconciled daily transactions.
- Provided accurate change and issued receipts for purchases.
- Communicated effectively with management and staff to resolve guest concerns promptly.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Salt Lake City, UTSkills
- Fluent in Spanish
- Efficient in Microsoft Excel
- CDK
- IPOSpays
- TSD Dealer
- Data entry
- Invoicing
- Reconciliation reporting
- Customer service
- Communication skills
Timeline
Automotive Billing Admin/Cashier
Krause Family Ford
11.2023 - Current
Server/Event Ambassador
TopGolf
12.2021 - 11.2023
Hostess/Cashier
El Porton Mexican Restaurant
06.2019 - 12.2021
Bachelor of Science - Cybersecurity
Western Governors University