Dayanara Gutierrez
San Gabriel
Summary
Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Strong background in leadership and community engagement, serving as a representative for the San Gabriel City Council and Mayor. Proficient in constituent relations and public communication, with a focus on civic outreach. Achievements include improved community engagement and strengthened public relations efforts. Graduate of the San Gabriel Police Department Citizens Academy, an active volunteer with La Casa de San Gabriel Community Center, and an avid reader committed to continuous learning. I am fully bilingual in Spanish and English, enabling me to lead and communicate effectively across diverse communities.
Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment
Overview
7
7
years of professional experience
Work History
Representative
San Gabriel Mayor Denise Menchaca
San Gabriel
01.2025 - Current
- Assisted in organizing city events and public meetings for community engagement.
- Managed correspondence between the mayor's office and constituents effectively.
- Engaged with community members to gather feedback on city projects and policies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Coordinated community outreach programs for local residents and organizations.
- Developed informational materials to promote city initiatives and services.
- Supported the execution of city policies through detailed documentation practices.
Cashier Team Lead
El Pavo Bakeries & Restaurants.
San Gabriel
09.2018 - Current
- Processed financial transactions with a high level of accuracy while verifying orders, payments, and receipts in accordance with established procedures
- Resolved customer complaints promptly, promoting a positive dining experience.
- Implemented inventory checks, ensuring stock levels met operational needs.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Engaged with the public to obtain and clarify information, address concerns, and de-escalate issues while maintaining professionalism and discretion.
- Maintained organized records and adhered to internal controls to support accountability, consistency, and compliance with operational standards.
Representative
San Gabriel City Councilwoman Carina Rivera
San Gabriel
01.2022 - 01.2025
- Organized community events to promote civic engagement and local initiatives.
- Assisted constituents with inquiries and concerns regarding local government services.
- Collaborated with city officials to develop outreach materials for public awareness campaigns.
- Maintained communication with residents to foster relationships and gather feedback.
- Supported the planning and execution of public meetings and forums for community input.
- Prepared reports summarizing community feedback for presentation to council member.
Education
Bachelor of Science - Criminal Justice
California State University Los Angeles
CA05-2025
Skills
- Customer service
- Conflict resolution
- Inventory management
- Team leadership
- Financial processing
- Professional communication
- Data organization
- Store policies enforcement
- Written communication
- Multitasking
- Team collaboration
- Attention to detail
- Opening and closing procedures
- Deposit preparation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Representative
San Gabriel Mayor Denise Menchaca
01.2025 - Current
Representative
San Gabriel City Councilwoman Carina Rivera
01.2022 - 01.2025
Cashier Team Lead
El Pavo Bakeries & Restaurants.
09.2018 - Current
Bachelor of Science - Criminal Justice
California State University Los Angeles