Dayanara Herrera
Mission
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Deli Associate
HEB Grocery Store
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Made food according to standard recipes with requested changes for customer satisfaction.
Security Officer
Private Security
12.2021 - 03.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
Pharmacology
Southern Careers Institute Inc
Austin, TX11.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Customer satisfaction measurement
Languages
Spanish
Professional Working
Timeline
Deli Associate
HEB Grocery Store
04.2023 - Current
Security Officer
Private Security
12.2021 - 03.2023
Pharmacology
Southern Careers Institute Inc